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Client Success Manager

Foundation Group, Inc. Nashville, TN
  • Posted: 28 days ago
  • $33,000 to $38,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Do you love nonprofits and the work they do?

Are you comfortable and skilled at interacting with clients and taking a leading role in the conversation?

We are seeking a Client Success Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

About the position:

Foundation Group helps new nonprofits get started, and existing nonprofits to operate effectively and in compliance with both the law and best practices. The CSM assists by taking a leading role in managing a client's relationship with Foundation Group and working directly with the various specialists on our team to deliver effective services to the client.

Responsibilities:

  • Manage new client onboarding
  • Handle client inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

ā€‹Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Foundation Group, Inc.

Why Work Here?

Great mission, friendly, casual office, and the best clients anywhere!

Foundation Group provides professional formation and governmental compliance services to charities and other nonprofits. Founded in 1995, we have helped establish nearly 20,000 nonprofits from coast to coast and work with thousands annually, assisting them in incorporation, IRS tax-exemption and related services. As a Christian-owned company of over 25 team members, this is not your typical corporate environment. We are a growing family of passionate professionals who are committed to giving a 110% effort for our clients and, in equal measure, to creating a workplace we look forward to coming to every Monday morning. If you share those ideals, we welcome you to apply. Our Mission: Inspiring and Empowering Nonprofit Success! Foundation Group's core commitments : - To advance the unique strength and effectiveness of America's nonprofits to positively impact the global community - To provide a path for our clients to achieve their dream and their mission through establishing a firm foundation and adhering to the principles of transparency, compliance and best practices - To work toward the long-term growth and success of our clients, our company, and our team members - To encourage and honor through our efforts the Biblical principles of charity (Matthew 22:39, I Corinthians 13:13, Philippians 2:3, 1 Peter 3:8)

Address

1321 Murfreesboro Pike, Suite 610, Nashville, TN 37217
Nashville, TN
USA

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