Meeting Support Specialist
- Expired: over a month ago. Applications are no longer accepted.
We are looking to hire a Meeting Support Specialist that will be working in a corporate environment that hosts different sizes of meeting, training and conference rooms.
Responsibilities include, but not limited to, the following:
Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin, provide a contact card for additional in-meeting support, and return upon completion to reset the room for the following
Verify that room requirements meet client’s expectations. (ex. lighting, supplies, audio visual equipment, temperature, etc.)
Email clients for requirements. Prior to the meeting.
Work with additional vendors for setup and removal of catering, general meeting room setups and to secure additional equipment inside meeting room space.
Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc;
Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.
Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
Capture data and report customer interactions.
Verify occupancy of rooms and reclaim unused meeting space as appropriate.
Demonstrate the ability and initiative to handle increasing responsibilities over time.
Open and closes work area at scheduled times, ensuring full preparation for operation/function.
Able to work independently with little supervision.
Maintain a high level of professional appearance and demeanor.
Maintain a high level of effective communication with other operational departments.
Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct amount of participants booked.
Essential skills that are required for this position include, but not limited to, the following:
Client first mentality
Leads by example demonstrating self-confidence, energy and enthusiasm
Actively listen and identify both spoken and unspoken needs
Works well under pressure
Adapt your communication style to a wide variety of personalities and situations.
Good listening and professional demeanor
Works well in a fast-paced environment
Must be able to navigate clients of every professional level.
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Must be able to stand for long periods of time
The position requires walking for long periods of time in a fast paced work environment
HS Diploma or GED is a must.
EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT!
Preferred candidates will have a minimum of 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.
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