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Desktop Support Level-1

Forrest Solutions Cherry Hill ,NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Help Desk Level II Technician requires someone with a drive and passion for technology, security, and a wide range of responsibilities. The position is comprised of desktop/helpdesk support, systems administration, and project installations. It is a team-based position that will be responsible for interacting with associates over the phone, on site, and online through remote support tools.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Essential tasks & responsibilities associated to Tier I help desk support and the ability to analyze and troubleshoot Tier II issues.
  • Configure new computers in-house, and remotely when possible.
  • Diagnose, troubleshoot, and resolve technical issues.
  • Acquire technical knowledge dynamically and quickly to work towards problem resolution.
  • Document client communication, troubleshooting steps and resolution via ticketing system.
  • Monitor network monitoring systems, and notifying our senior technical staff of issues/problems that require escalation
  • User account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedures
  • Travel to various sites when needed
  • Perform other duties as assigned
  • SQL Query needed with experiencing pulling data

 

POSITION REQUIREMENTS

  • 1-4 years related experience
  • College degree preferred, but relevant experience may be substituted for education
  • Knowledge/experience troubleshooting Windows 7, 8, and 10 desktops and laptops
  • Knowledge of backup software and anti-virus software, especially in a server environment
  • Excellent written and verbal communication skills
  • Knowledge/experience with Macs a plus
  • Experience with security policy, access control, firewalls, switches, router configuration, network security, and VPN
  • Ability to effectively research issues and provide solutions

 

 

 

 

 

 

 

Company Description
Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For over 40 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis.

Forrest Solutions

Why Work Here?

Ability to work with bright individuals, a great team, and fun environment!

Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For over 40 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis.

Address

Cherry Hill, NJ
USA