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Phone Operator

Foresight Berkeley, CA
  • Posted: over a month ago
  • Full-Time
Job Description
Welcome to Foresight Mental Health! We are a mental healthcare startup working to revolutionize the mental healthcare space. We are working to make mental healthcare data-driven, personalized, and technologically advanced. By leveraging our current technology (including pharmacogenetic testing, next-generation clinical decision support software and analytics framework, wearables, and electronic patient outcome monitoring), we believe this will enable us to drastically improve the standard and efficiency of mental health care.

Our approach to care is deeply holistic -- our clinical team consists of psychiatrists, psychiatric nurse practitioners, neuropsychologists, therapists, and nutritionists. We function outwardly as an outpatient private practice, while credentialing all of our providers with multiple insurance panels in order to increase service affordability and accessibility.

Visit www.foresightmentalhealth.com to learn more!

We are a rapidly growing technology driven mental health company and we need team members for our exceptional Customer Service support team for entry-level role! 

Foresight Mental Health is a 2+-year-old Mental health care startup empowering people to be happier and healthier by redefining mental healthcare. We are dedicated to erasing the stigma that surrounds the current practice of mental healthcare and giving our members the care they need to live better lives through modern and technology-enabled care. Each location has both Therapy and Psychiatry (medication management) providers, as well as supplemental providers like Neuropsychology and Nutrition as added benefits to our members. 

Job Summary:
The role of Phone Operator places you as the primary point of contact for new members to answer questions and redirect their calls to the proper personnel.
Key Functions & Responsibilities
  • The primary function of this role is to ensure that our members are able to speak to a live person on the phone to help answer their questions.
  • Responsible for answering high volume of calls and providing general information
  • Redirecting calls to proper parties
  • Collect & document information on each phone call taken
  • Gathering information needed for further assistance
  • Help with the development of the department
  • Participate in weekly operations team meetings
Required Skills / Abilities
  • Exceptional customer service to provide top notch customer service
  • Ability to handle high volume of calls
  • Ability to work in a fast-paced environment and adaptable to change
  • Highly organized and a great multitasker
  • Motivated to learn and grow
  • Hard-working and creative/analytical thinking
  • Requires you to have a private workspace that allows you to adhere to HIPAA regulations while communicating with members.
  • Reliable & ethical to the core!
  • Salesforce experience is a plus
Education & Experience
  • No prior experience necessary! We are willing to train the right person!
  • Medical office & HIPAA laws experience preferred.
Details / Benefits
  • Full-time: 9AM-6PM PST are office hours (flexible on start and end times)
  • Fully remote
  • Medical + vision & dental health insurance - Kaiser & United Healthcare
  • PTO Loyalty Program: 1st 2 years = 10 days per year; at 2nd anniversary = 15 days per year; at 5th anniversary = 20 days per year
  • 401k
  • 8 paid holidays per year
  • 5 days of sick pay
  • Peer Support Program
Lots of growth opportunities within the company both in the bay area and nationally soon! Please reach out and let us know about you! You can visit our website for more information.

Foresight was founded in 2018 with a dedicated vision to reinvent mental healthcare by transforming its quality and efficiency. Since then, the company has grown to serve more than 10,000 individuals around California.

Foresight is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.
Company Description
At Foresight, we're taking a fundamentally different approach to improve mental health care and lifestyle​: leveraging data and technology to take care to a whole new level of accuracy, efficiency, and affordability.



We are a team of psychiatrists, therapists, neuropsychologists, nutritionists, software engineers, bioengineers, data scientists, researchers, designers, and operations experts with a mission to revolutionize mental health care through the use of modern technology — enabling us to deliver highly personalized data-driven treatment plans.

Foresight

At Foresight, we're taking a fundamentally different approach to improve mental health care and lifestyle​: leveraging data and technology to take care to a whole new level of accuracy, efficiency, and affordability. ​ We are a team of psychiatrists, therapists, neuropsychologists, nutritionists, software engineers, bioengineers, data scientists, researchers, designers, and operations experts with a mission to revolutionize mental health care through the use of modern technology — enabling us to deliver highly personalized data-driven treatment plans.

Address

Berkeley, CA
USA

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