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Operations Coordinator

Foresight Westwood, CA

  • Posted: over a month ago
  • $20 Hourly
  • Full-Time
Job Description
Welcome to Foresight Mental Health! We are a mental healthcare startup working to revolutionize the mental healthcare space. We are working to make mental healthcare data-driven, personalized, and technologically advanced. By leveraging our current technology (including pharmacogenetic testing, next-generation clinical decision support software and analytics framework, wearables, and electronic patient outcome monitoring), we believe this will enable us to drastically improve the standard and efficiency of mental health care.

Our approach to care is deeply holistic -- our clinical team consists of psychiatrists, psychiatric nurse practitioners, neuropsychologists, therapists, and nutritionists. We function outwardly as an outpatient private practice, while credentialing all of our providers with multiple insurance panels in order to increase service affordability and accessibility.

Visit www.foresightmentalhealth.com to learn more!

We are a rapidly growing technology driven mental health company, and we need team members for our exceptional Customer Service support team!

Foresight Mental Health is a 2+-year-old Mental health care startup empowering people to be happier and healthier by redefining mental healthcare. We are dedicated to erasing the stigma that surrounds the current practice of mental healthcare and giving our members the care they need to live better lives through modern and technology-enabled care. Each location has both Therapy and Psychiatry (medication management) providers, as well as supplemental providers like Neuropsychology and Nutrition as added benefits to our members.

Job Summary:
The role of Operations Coordinator places you as the primary point of contact for your office. In this role, you'll serve as a liaison between the members and providers and provide support to both. The role will begin remotely and transition back into the office (to be determined pending COVID).

We are looking for smart, flexible, people-first, organized, hard-working and creative thinking teammates to help run our offices and take great care of our members! .
Key Functions & Responsibilities (included but not limited to)
  • Opening office before clinic starts and closing at the end of the day (if only ops on site).
  • Coordinating schedules for providers at your clinic.
  • Ensuring members have signed intake and consents before their first visits.
  • Collecting symptom profile surveys from members ideally every 2 weeks
  • Checking members in and out of their appointments
  • Collecting copays
  • Verifying insurance benefits and providing general insurance information to members
  • Answering phones and emails
  • Booking appointments for members
  • Working collaboratively with providers to care for members
  • Setting up various psychiatric testing for members
  • Troubleshooting occasional minor IT needs
  • Printing & scanning
  • Daily care and maintenance of your clinic: ordering & restocking snack bar and necessary supplies, keeping office clean and tidy, fluffing pillows, light dusting, checking floors for debris, stock toiletries and PPE
Required Skills & Abilities
  • Excellent written and verbal communication skills in adherence with HIPAA Privacy laws
  • Exceptional customer service skills
  • Strong computer skills
  • Ability to work in a fast-paced environment and adaptable to change
  • Highly organized and a great multitasker
  • Motivated to learn and grow
  • Hard-working and creative/analytical thinking
  • Willingness to take on new challenges and pivot focus as needed
  • Requires you to have a private workspace that allows you to adhere to HIPAA regulations while communicating with members.
  • Reliable & ethical to the core!
  • Salesforce experience is a plus
Education & Experience
  • No experience necessary outside of customer service, willing to train the right person!
  • Medical office and HIPAA experience preferred
Benefits / Details
  • Full-time: 9AM-6PM PST are office hours. Must be able to committ to 8:30AM-6:30PM if needed.
  • Compensation: $20/hour
  • Medical + Vision and Dental health insurance - Kaiser & United Healthcare
  • PTO Loyalty Program: 1st 2 years = 10 days per year; at 2nd anniversary = 15 days per year; at 5th anniversary = 20 days per year
  • 401k
  • Peer Support Program
  • 5 days of sick pay
  • 8 paid holidays per year
Lots of growth opportunities within the company both in the bay area and nationally soon!
You can visit our website for more information. Please reach out and let us know about you!

Foresight was founded in 2018 with a dedicated vision to reinvent mental healthcare by transforming its quality and efficiency. Since then, the company has grown to serve more than 10,000 individuals around California.

Foresight is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.
Company Description
At Foresight, we're taking a fundamentally different approach to improve mental health care and lifestyle​: leveraging data and technology to take care to a whole new level of accuracy, efficiency, and affordability.



We are a team of psychiatrists, therapists, neuropsychologists, nutritionists, software engineers, bioengineers, data scientists, researchers, designers, and operations experts with a mission to revolutionize mental health care through the use of modern technology — enabling us to deliver highly personalized data-driven treatment plans.

Foresight

At Foresight, we're taking a fundamentally different approach to improve mental health care and lifestyle​: leveraging data and technology to take care to a whole new level of accuracy, efficiency, and affordability. ​ We are a team of psychiatrists, therapists, neuropsychologists, nutritionists, software engineers, bioengineers, data scientists, researchers, designers, and operations experts with a mission to revolutionize mental health care through the use of modern technology — enabling us to deliver highly personalized data-driven treatment plans.

Address

Westwood, CA
USA
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