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Incident Manager

Forensic Analytical Consulting Services, Grand Rapids, MI
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Forensic Analytical Consulting Services (FACS) is one of the largest and most diverse Industrial Hygiene consulting groups in the country. We pride ourselves on the quality of our work and maintain happy, lifelong clients by refusing to cut corners. We provide asbestos, lead and mold surveys; indoor air quality evaluations; occupational exposure monitoring; health and safety plans; water management programs; litigation support; and a variety of other industrial hygiene and environmental consulting services. We service the industrial hygiene & environmental health needs in multiple industry segments including general contractors, property management, healthcare, commercial/industrial retail, insurance providers, schools/universities and government.

We are currently hiring our next top performer in our Grand Rapids, MI office. The Incident Manager will Manage FIRM Incidents with various tasks which include reviewing and entering project data in tracking software, work with vendors to maintain daily progress reports and standard office assistance as needed. Contact FIRM Project managers as needed to assist with incidents.


  • Create incident items in tracking program (Response Tracker) when an incident occurs at a client’s property (mainly water damage, trauma clean-up, fire, etc..) and manage regular data input throughout the duration of the project.
  • Communicate with vendors, as needed, to maintain regular project updates.
  • Assess updates and determine if additional response by FACS is warranted based on set criteria.
  • Manage project logs and monitor project flow by tracking proposals/authorizations, issuing follow-up notifications with FACS team and clients as needed.
  • Upon receiving signed authorizations, schedule projects with Project Managers and prepare project document, PIF/POS.
  • Assist in recording assessment notes and laboratory results and in preparing and reviewing reports to be issued to clients.
  • Pending approval, issue completed reports to clients in a timely manner following project completion.
  • Assist in development, critical review, and implementation of new methods and procedures for EH&S program development


  • Knowledge normally acquired through the first two to three years of college, such as an associate's degree in science, business, communication, or a related field, or an equivalent combination of education and experience.
  • Credentialed and/or knowledge of Institute of Inspection, Cleaning and Restoration (IICR).
  • Two years of property restoration experience or similar trade.
  • One year of related and progressively more responsible or expansive work experience in project coordination and monitoring.
  • Problem solving skills related to projects and incidents, ability to maintain confidentiality of information.
  • A team player with customer service orientation whose strengths include organizational skills, attention to detail, and excellent interpersonal skills.
  • Experience with Microsoft Office Suite products.

Forensic Analytical Consulting Services,

Why Work Here?

Our core value of People First means that we make our employees a priority, one of the reasons we were voted a Best Place to Work in 2019!

We have opportunities for advancement for employees seeking to grow within the organization and we are proud to continue our growth as we celebrate our 33rd year in the industry. We welcome you to submit your resume for consideration and look forward to the opportunity of having new team members join our FACS family! We stand by our People First core value and offer many employee perks that contribute to our team’s success. All regular employees are offered our competitive health and wellness compensation package. We offer several medical options including an HSA plan where the premium is paid 100% by the company and the HSA is funded! In addition, we offer dental, vision, life and disability insurance options as well as a 401k retirement program with a company match. There are paid company holidays, volunteer days and a generous earned paid time off (PTO) program are included too. We offer paid training of annual refresher courses and certifications; of applicable certifications required of the position, a mobile phone plan and are pleased to offer a tuition reimbursement program that promotes higher education. We are pleased to have been voted a 2019 Best Places to Work! To learn more about Forensic Analytical Consulting Services, Inc. and our Right People, Right Perspective, Right Now philosophy, please visit us online at If you’re interested in joining a fast-growing company with happy clients & employees, reach out to us to learn more about our work and our FACS Family (#FACSFam).Forensic Analytical Consulting Services, Inc is an equal opportunity employer.

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