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Customer Care Specialist

Ford Audio-Video Systems Oklahoma City, OK

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Purpose:

The Customer Care Dispatcher efficiently manages in-coming service calls, schedules the Service Technicians, and performs a full range of administrative support activities for the Service Center. Under the direction of the Service Center/ Fabrication Manager, this position identifies administrative projects, performs considerable coordination, and manages multiple priorities and procedures for accomplishing the work assignment. The Customer Care Dispatcher is responsible for receiving and tracking service calls, managing all work orders, customer invoicing, inventory control, and processing vendor warranty work orders and invoices. Strong organization, customer service, communication, knowledge of audio-video systems and equipment and/or a technical aptitude and advanced PC skills are required; a bachelor’s degree is preferred.

Qualifications:

  • Prior Experience w/ Service Center Dispatch & Scheduling
  • Prior Administrative Support Experience
  • Advanced PC Skills; 10-key by touch
  • Basic Knowledge/ Understanding of A/V Equipment and Systems
  • Excellent Organization Skills
  • Excellent Oral and Written Communication Skills
  • Detail-oriented
  • Able to Multi-Task and Manage Multiple Priorities

Compensation & Benefits:

Ford offers on-going industry training, competitive pay and benefits including medical, dental, vision, short-term disability and life insurance, travel Per Diem, paid time off (PTO), paid holidays, 401K with matching, industry certifications and opportunities for advancement.

Drug Testing:

Ford is committed to maintaining a drug-free workplace and, therefore, personnel in safety- sensitive positions are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws in order to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

Key Words:

AV, A/V, Audio Video, Audio-Video, Audiovisual, Audio Visual, Videoconferencing, Telepresence, Digital Signage, Sound Systems, Audio Systems, Audio Design, Video Systems, Video Design, Video Production, Audio Production, Audio Video Contractor, Audio Engineering, Unified Communications, Broadcast, Control Systems, Digital Culture, Technical Theater, Digital Design, Lighting Design, Communication Systems, Sound Engineer, A/V Integration, A/V Integrator, Sound Engineer, Electronic Installation, Commercial Construction, Telecommunications, Interactive Media, CTS Certification, Infocomm, Avixa

EOE/AA/M/F/D/V

Company Description
Established in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/

Ford Audio-Video Systems

Why Work Here?
Big Name Clients (Apple, Hulu, Indeed, etc), Amazing Projects (Arenas, Airports, Entertainment Venues), and Limitless Room to Grow!

Established in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/

Ford Audio-Video Systems's Logo

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4800 West Interstate 40 Oklahoma City

Oklahoma City, OK
USA

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