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Head of Fulfillment Center Operations

Food Rocket San Francisco, CA

  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, dental,
Job Description

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Food Rocket provides customers with on-demand 10-15-minute grocery delivery without the delivery fee or minimum order requirements from our fulfillment centers within a 1-mile radius. We are bringing a complete new grocery buying experience to our customers by replacing regular stores.

Our Operations team is responsible for i) FC Operations; ii) Fleet Operations; iii) Customer Support. This team ultimately owns the 10-15 mins delivery promise to our customers.


  • Build and lead a team of leaders - Hire & Develop the Best. Oversee our fulfillment center operations across the country.
  • Devise a strategy of scaling the fulfillment center operations in the US - responsible for end-to-end grocery operations from launching multiple facilities, setting up the operations from the ground up, receiving inventory into each FC, accurate inventory tracking, picking, packing and delivery.
  • Responsible for FC Ops KPIs and metrics - Avg. Fulfillment Time, # of orders fulfilled, Fulfillment cost per order, and other Safety, Quality & Productivity metrics of each FC.
  • Influencing the user shipping experience exceeding operations KPIs.
  • Provide leadership and guidance to the local teams to guarantee operational excellence in every market in the US.
  • Own the operational success and failures for every Fulfillment Center in our network.
  • Own and standardize all FC processes, workflows and equipment.
  • Ensure we have all the required equipment at every FC to perform the operational functions.
  • Ability to make data-driven decisions and execute projects to improve order fulfillment performance (Inventory accuracy, fulfillment time) continuously.
  • Plan, direct, and manage various components of FC operations including onboarding, shift management, FC processes and operational efficiency.
  • Ensure that we have enough FC supervisors, leads and associates at all times (this includes making sure that we have enough FC personnel as we expand/ launch new locations).
  • Ensuring high FC associate quality through training and performance management.
  • Create and implement plans to improve the fulfillment operations performance.
  • Ensure FC Operations teams are supported and feel valued Rockets!
  • Research and implement Fulfillment center best practices in the industry.


  • 5+ years of experience in D2C or ecommerce, ideally working directly in ecommerce fulfillment.
  • Strong understanding of Grocery Stores/ Fulfillment center operations. On-demand order fulfillment experience preferred.
  • Prior experience in building and leading fulfillment operations teams/ grocery store operations teams.
  • Proven ability for using data to make strategic decisions.
  • Ability to learn fast and adapt strategies and tactics to the dynamic world of exceptionally fast delivery.
  • Desire to work in a dynamic environment at one of the fastest growing startups.
  • Driven by a sense of ownership and Bias for action - speed matters in business.
  • True customer obsession - willingness to do what it takes to serve the customer.
  • Willingness to roll up sleeves and get hands dirty if required.
  • Excellent written and verbal communication skills.


  • Interact with inspiring team members and grow faster than ever before.
  • The incredibly steep learning curve from day one.
  • Great opportunity to build something you are proud of, we are growing super fast, which means that the opportunities at Food Rocket are virtually limitless.
  • An awesome team spirit and an exciting workplace with a dynamic and international environment.
  • A transparent company culture with flat hierarchies and a high career growth trajectory at Food Rocket.

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Food Rocket

Why Work Here?
Food Rocket is a growing startup company with a lot of room to grow!


San Francisco, CA



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