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Assistant Store Manager Retail (Full-Time)

Follett Higher Education Denver, CO
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Description

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners to include Store Operations, AP, HR and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Key Areas of Responsibility:

  • Supervises the work activities of sales team members FT/PT and Temporary including:
    • Schedules team members work hours
    • Trains new team members FT/PT and seasonal team members hired for peak seasons
    • Ensures Sales Team members follow company and store policies, procedures and standards
    • Ensures the proper merchandising standards, promotion standards, creating displays, etc.
  • Performs onboarding procedures for new hires.
  • Greet customers and answer phones and provide information, direct callers and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
  • Receive, verify and unload orders as necessary.
  • Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
  • Stock shelves and take inventory per Store schedule.
  • May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).

  • Executes merchandising standards, promotion standards, creating displays, etc.
  • May fill in for other personnel during breaks, lunch, vacation or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
  • Key holder with opening and closing responsibilities.
  • Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR) and works on collecting bad checks.Balances cash, credit cards and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches accounts receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing.Enters and produces the Daily Sales Report, month end reports, and payroll reports.
  • Applies shrink prevention practices and activities, such as visible customer service, etc.
  • Performs other duties as assigned.

Requirements

  • Associate's Degree or equivalent is preferred.
  • 1 - 3 years years of experience
  • 1 -- 3 years retail or bookstore experience preferred. Prior supervisory experience preferred. Computer literacy required. Ability to organize and prioritize workload. Effective verbal and written communication.
  • General Computer Skills

Follett Higher Education

Why Work Here?

Join the thousands of campuses across North America who entrust Follett to support student achievement and institutional success.

Follett has been a trusted partner to Pre-K and K-12 schools, districts, and college campuses for more than 146 years, taking care of the critical details that make it easier for schools to run, teachers to teach and students to learn. Every day, we serve over half of the students in the United States, and work with 80,000 schools as a leading provider of education technology, services and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,100 local campus stores and over 1,600 virtual stores across the continent. Our vantage point and presence in the market – from early childhood all the way through higher education – gives us a unique perspective to know what teachers are teaching and how students are learning; to know what professors are adopting; to know what college students are buying, and to know how they are acquiring content and interacting with new technologies and retail environments available to them. We're more than just a book company, we're a gateway to knowledge—harnessing our insights to help improve student outcomes and shape the future of education as we know it.

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