Customer Service Representative
Fogco Systems Inc Chandler, AZ
- Expired: over a month ago. Applications are no longer accepted.
The customer service representative will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s question or concern. Must be willing to listen, learn, and resolve any customer inquiry that comes in.
Customer Service Representative Job Responsibilities:
- Organizes, prioritizes, and processes multiple tasks at a time such as web orders, freight quotes, sales orders, incoming calls, account and data entry, etc.
- Answers incoming calls in a positive upbeat manner and either provides the solution to the customer or directs the call accordingly.
- Greets and assists will-call customers in a positive upbeat manner and creates an order for products needed.
- Resolves product or service problems by clarifying the customer’s concerns, determining the root cause of the problem
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by completing all other duties as assigned.
Customer Service Representative Qualifications / Skills:
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Resolving conflict
- Analyzing information
Education, Experience, and Licensing Requirements:
- High School degree
- Familiarity with office software and phone systems a plus
- Previous experience, especially in customer service industries
- A positive attitude and work ethic
Fogco Systems IncWhy Work Here?
Fogco is a growing private company that remains focused on its employees and a positive work environment. Work week is M-F 8am-5pm.
Fogco is a manufacturer of high pressure mist and fog systems for industrial, commercial, and residential markets. With over 25 years of years of established experience, Fogco is an industry leader with a global customer base.
600 S. 56th ST #9Chandler, AZ