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Customer Service Representative

Focus
Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Direct hire opportunity with a stable company in the Vinings area. Please answer screening questions attached for consideration for this position.

The Customer Service Representative is responsible for processing a high volume of inbound phone calls and email in a timely manner. Proficient in quickly entering a customer or sales representatives order or research and respond to customer inquiries to their satisfaction.

  • Must have high call volume (inbound) experience
  • Multi-tasking between calls, emails and SMS's
  • Experience with order taking, returns, price issues

Primary Duties:

Customer Service

· Handle incoming phone calls related to; new orders, return material requests, product samples, order referrals, sales promotions, etc.

· Assist a customer, sales representative or other department with inquiries regarding billing and general information requests

· Respond to customer inquiries regarding shipment status, obtain shipment documents as required

· Communicate pricing, inventory availability and answer questions about products and the company

· Investigate and resolve issues for product returns

Qualifications:

· High school diploma or equivalent

· 2+ years of customer service experience

· Data entry proficiency

· Ability to manage a high phone call volume

· Ability to manage a high customer email volume

· Ability to focus in an open office environment

· Friendly and calm under pressure

· Strong computer skills

· Ability to type 30 wpm+

· Attention to detail

· Excellent interpersonal, written, and oral communication skills

· Salesforce.com or equivalent experience a plus

· SAP or equivalent experience is a plus

Company Description
Focus of Georgia is an established Atlanta-based employment firm that specializes in Accounting/Financial, Administrative/Clerical, Call Center and Technology. Because we have a team of recruiting professionals dedicated to each of these specialties, we are more connected and better equipped to match the best talent with the most dynamic companies. We find our candidates jobs that they're uniquely qualified for, and very often the positions turn into long-term or full-time work.

Focus

Why Work Here?
Awarded "Best Employment Agencies." Apply and find out why!

Focus of Georgia Inc., established in 1994, is an Atlanta-based employment firm that specializes in Administrative/Clerical, Accounting/Finance, Call Center/Customer Service, IT, and more. We place candidates in direct hire, contract-to-hire, and long-term and short-term temporary positions. Because we have a team of recruiting professionals dedicated to each of these specialties, we are more connected and better equipped to match the best talent with the most dynamic companies in a broad range of industries. We find our candidates jobs that they're uniquely qualified for, and very often the positions turn into long-term or permanent work. Come work with us!

Address

Atlanta, GA
30339 USA

Industry

Business

Website

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