Jewish Family & Children’s Services of Southern Arizona (JFCS) is a nonprofit, non-sectarian behavioral health agency that provides specialized therapy, counseling, and social services to the greater Tucson community. For over 76 years, JFCS has helped thousands of children, families, adults and seniors regardless of religion, race, ethnicity, gender, age or ability to pay.
Under the supervision of the Program Supervisor, the Clinical Support Specialist is responsible for the assessment of needs and coordination of treatment services for program participants.
1. Participates in the intake process by completing psycho-social assessments and consents to treatment
2. Assists with referrals for crisis support and services
3. Provides information, referral, and community connections in person or by phone
4. Assists with completion and filing of compensation claims
5. Coordinates with outside agencies
6. Provides group facilitation
7. Assists with personal advocacy
8. Performs other related activities in accordance with agency growth and changes.
WORK HOURS, SCHEDULE & FLEXIBILITY
This position often works weekdays; however there may be some evening or weekend events that will require your attendance in order to best represent the Agency. Some flexibility in scheduling exists, as long as Agency needs are being adequately addressed.
COMMUNICATION AND INTERFACE
▪ Engage in respectful and ongoing communication and problem solving with others
- Act as a positive and professional ambassador for the Agency both internally and in the greater community.
▪ Excellent written and oral communication skills
▪ Ability to face adversity, unpopular stands, or engage in tough debates when necessary
▪ Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying.
• Associate’s or Bachelor’s Degree plus three years of behavioral health experience
–Or- High School Diploma plus five years of behavioral health experience
• Bilingual preferred, but not necessary
• Strong written, verbal, presentation and communication skills
• Positive attitude, proactive mentality, responsive, and strong work ethic
• Ability to interact effectively in a team setting
• Ability to interact professionally and effectively with victims of crimes and trauma
• Ability to communicate effectively orally and in writing.
• Knowledge of various ethnic and cultural groups.
• Must be at least 21 years of age and able to obtain a Class I Fingerprint Card.
PROBLEM SOLVING AND JUDGEMENT
• Follow established procedures while being creative and taking initiative
• Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying.
• Must be handle all facets of the business both standard and non-standard situations.
• Ability to work in a multi-cultural and multi-language environment and be able to work through translation services if not fluent in a second language.
• Must be able to work in a team approach and value collaborative partnerships with families and professionals equally.
• Must be willing to accept feedback, and respond in professional manner