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Service Manager

Flynn Group of Companies Minneapolis, MN
  • Expired: over a month ago. Applications are no longer accepted.

Flynn Group of Companies – Service Manager

The Service Manager is responsible for managing the business of Roofing services, installation,

maintenance and repair, and serving clients of commercial properties, industrial and institutional


Responsibilities include:

• Develop and maintain relationships with existing customers, Roof Consultants and Product


• Attend conventions, conferences and seminars related to the roofing industry

• Entertain at least one customer per week through lunches, golf and hockey games.

• Complete and/or review quotes and tenders for maintenance, repairs & mechanical upgrades as

well as tenders for new roofs and roof replacements

• Prepare and/or review roof reports with photos, roof CAD drawings and quotes

• Create Work Orders for maintenance, repairs, new installations and roof replacements

• Review bid sheet weekly to establish work load and fluctuations

• Review and update the production schedule with Superintendent

• Review and discuss safety audits with superintendent and foremen

• Review purchasing practices and suppliers with purchaser

• Conduct bi-weekly staff meetings to discuss, schedules staffing and general day to day items

• Field calls from customers unsatisfied with either our service or schedule

• Review customer invoices and payable invoices

• Review weekly labour summaries

• Review monthly work on hand with superintendent for jobs ready for invoicing

• Develop and maintain employee files containing personal and all work related information

• Review monthly “Gross Profit Analysis” and make cost adjustments on active jobs.

• Review monthly “Job Costs” in conjunction with the Gross Profit Analysis

• Produce an annual budget for sales and overheads, which predicts staff and equipment


• Produce monthly an estimated sales forecast with estimated gross profit

• Review on an ongoing basis the aged accounts receivables

• Field daily questions from staff, pertaining to problems with jobs and customers

• Involvement in branch construction projects

• Review all requests for purchasing of tools, equipment and office supplies

• Review monthly “Sales Recap Reports” issued from head office.

• Maintain a departmental sales chart from the invoiced sales summary

• Review and approve/deny all requests for status changes and pay increases of all field staff

• Responsible for all department staff including, hiring, terminating, goal setting and performance


Skills/Qualifications of the Service Manager include:

  • Experience in the commercial roofing industry.
  • OSHA 10 or 30-hour certification is preferred
  • Proficiency in MS Office package
  • Strong project management skills are preferred
  • Excellent written & oral communication
  • Strong negotiation and time management skills
  • Experience with a top tier general contractor preferred
  • Ability to be a team player and work in a fast-paced team environment
  • Excellent time management and organizational skills with the ability to meet tight deadlines
  • Local market knowledge preferred



Flynn Group of Companies


Minneapolis, MN