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Customer Service Representative

Fluid Flow Products Tulsa, OK
  • Posted: over a month ago
  • $30,000 to $35,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Seeking a Customer Service Representative to join our Tulsa office. The Customer Service Representative will be responsible for providing exceptional customer service to our valued clients.

Duties and Responsibilities:

  • Provide price and availability on any standard part or item directly to customers. Including anything that can be obtained by part or model number from company’s electronic and hardcopy price lists or from our principals or suppliers.
  • Take and solicit orders from customers over the phone.
  • Process orders from stock or directly source with suppliers.
  • Expedite orders and maintain contact with customers and suppliers.
  • Follow up on orders to assure critical deliveries.
  • Make and maintain manual order files and general customer files.
  • Resolve order problems related to delivery or paperwork issues directly with customer and inform salesperson.
  • Handle all inquiries/contacts in a professional manner.
  • Work in concert with outside sales by providing leads/opportunities to the team.
  • Communicate with field service technicians who perform in-plant repair of customers’ equipment.
  • Perform as part of a customer service team which includes two technical inside sales engineers, and two other customer service staff members.
  • Responsible for logistics, including moderate warehouse operations.

Experience:

  • Associate’s degree is preferred or at least 3 years of professionally related work experience in distribution or manufacturing environment.
  • Ability to address concerns and communicate clearly and efficiently.
  • Ability to convey a positive, customer-friendly disposition.
  • Ability to handle and resolve challenging problems.
  • Strong organizational, communication and time management skills.
  • Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
  • Strong customer service focus with a passion to exceed customer requirements.
  • High energy, drive and sense of responsibility.

Fluid Flow Products

Why Work Here?

Established and growing Company with a team atmosphere. Great benefits to package and room for growth.

About Fluid Flow Products Since 1968, the most demanding industrial processing operations have relied on Fluid Flow Products, Inc. for best in class process equipment solutions. Our mission statement, “Adding Value to Quality Products,” guides every aspect of our company. Our considerable experience in the challenges of food, beverage, chemical, life sciences, machinery, oil and gas, power generation and pulp and paper applications ensures our product and service solutions generate improved operational efficiencies, safety and maximize profits for our customer base. Our extensive product offering from leading manufacturers includes compressed air and gas, measurement and control, filtration and purification, heating and cooling, and pumping systems. Fluid Flow is headquartered in Charlotte, NC, with 15 offices across the United States.

Address

7255 East 46th Street, Tulsa, OK 74145
Tulsa, OK
USA

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