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Fluent Home Collections Representative USA

Fluent Lindon, UT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
GENERAL POSITION SUMMARY: The Collections Representative plays an essential role as the liaison between the company and its subscribers. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of Fluent Home. This position requires excellent people skills and a dedication to providing excellent service. ESSENTIAL FUNCTIONS/RESPONSIBILITIES:The essential functions and responsibilities for this position include but are not limited to the following:
  • Responsible for researching overdue account balances that are fully or partially unpaid.
  • Responsible for determining appropriate collection actions to bring delinquent accounts to good standing.
  • Responsible for communicating past due balances with customers by mail and or/phone.
  • Responsible for entering or updating payment information in SAM database.
  • Responsible for ensuring that all attempts to recover outstanding debtor accounts are pushed with the highest levels of urgency.
  • Responsible for coordinating communication with the collection agencies.
  • Responsible for ensuring that all details of a collection attempt are accurately and truthfully documented into SAM database.
  • Responsible for addressing discrepancies and processing credits and refunds when required and approved by the department manager.
  • Responsible for achieving monthly collection goals, when applicable.
  • All other duties as assigned.
 Requirements:The ideal candidate for this position will have the following qualifications:
  • A minimum of one to two years of customer service or collections experience.
  • Ability to handle difficult situations with potentially irate customers.
  • Demonstrated muti-tasking and problem solving skills.
  • Ability to use a PC, calculator, fax, and other standard office machines.
  • A willingness to work flexible shifts and weekends.
  • Must have a positive “can do” attitude and contribute to a positive work environment.
  • Strong analytical ability required to effectively communicate with all levels of employees, management and customers.
 LANGUAGE SKILLS:The ideal candidate for this position will have the following language skills:
  • Read and comprehend simple instructions, short correspondence, and emails.
  • Ability to write simple correspondence and transcribe notes about conversation with customers into SAM database
  • Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other employees of the organization.
 MATHEMATICAL SKILLS:The ideal candidate for this position will have the following mathematical skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 REASONING ABILITY:The ideal candidate for this position will possess the following reasoning abilities:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to apply the company’s established processes and protocol to respond to and solve customer inquiries.
 EDUCATION/EXPERIENCE:The minimum qualifications for this position include the following:
  • High school diploma or general education degree (GED)
  • A minimum of one to two years related customer service or collections experience.
  • Must have very effective communication and interpersonal skills
  • Must have an excellent command of the English language
 PHYSICAL DEMANDS:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position:
  • Must be able to see and hear; write and speak the English language
  • Must be able to stand, walk, bend, file and lift up to 15 pounds.
  • This position is sedentary in nature so employee must have the ability to sit for long periods of time in front of a computer.
  • This individual must have considerable dexterity in his/her hands, fingers and wrists.
  • Must have good vision.
 WORKING CONDITIONS:The job is performed in a general office setting under minimal temperature variations, a generally hazard free environment and in a clean atmosphere. JOB SCOPE:This job involves regular and recurring work situations with moderate level of complexity.

Fluent

Address

Lindon, UT
84042 USA

Industry

Finance and Insurance

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