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Nurse Case Manager

Florida Spine & Joint Institute Boca Raton, FL
  • Posted: 4 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Why join our team?

Florida Spine & Joint Institute is a place for compassionate and committed individuals to exercise and develop their passion for providing excellent health care services. Our vision is to be the preferred comprehensive treatment provider for the injured across the U.S. Why should you join our winning team of employees across the state of Florida? Because, we provide:

  • A team that invests the time and resources to foster your growth as a health care professional.
  • An environment that encourages health care research for more efficient patient care.
  • The opportunity for you to work with the latest technology and treatments.
  • The advantage of being a part of a nation-wide family of professionals with shared interests who work together to reach a common goal of better health for people in Florida.

The Nurse Case Manger will Provide clinical care management and triage, via telephone, essential to the assessment, promotion, maintenance and restoration of patient’s health and wellness using our telephone communication access protocol, clinical advice algorithm, and clinical judgment. Answer calls and questions from care coaches and medical assistants and provide the ability to triage high acuity patients. Answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals and values.


This list may not include all the duties that may be assigned.

  • Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.
  • Follow prepared scripts based on call type.
  • Register new patients by gathering pertinent information and entering into EHR system.
  • Verify coverage and information.
  • Set patient appointments upon request and identify future visits.
  • Document accurately and efficiently within the EHR.
  • Obtain brief summary of patients concerns and/or complaints over the phone.
  • Properly obtain and confirm patients/caller information abiding to HIPAA law.
  • Collect all necessary and pertinent clinical information over the phone to facilitate the timely and accurate physician follow up via phone.
  • Complete prescription refills for authorization by provider.
  • Provide prescription information to pharmacies using our internal resources (EHR refill notes).
  • Complete any necessary referrals requested by telephone contact for provider approval.
  • Provide medical guidance using our Telephone Clinical Triage algorithm manual.
  • Provide advanced screening triage for higher acuity patients.
  • Document all medical questions and messages for providers and label them properly using our telephone communication access guideline/protocol.
  • Document any medical advice given over the phone.
  • Schedule appointments using clinical prioritizing protocols and our scheduling policies.
  • Communicate with offices when necessary.
  • Meet established standards within all performance criteria.
  • Attend any necessary training/meetings to be up to date on protocol changes and available training.
  • Other duties may include, but not limited to, outbound calls, copying, faxing, etc.


  • Nursing license, nursing license with orthopedic or interventional pain management experience preferred.
  • Licensure:
  • LPN/RN
  • Knowledge, Skills & Abilities:
  • Must Be Bi-Lingual English and Spanish!
  • Must have strong verbal communication skills


Minimum of 1-2 years healthcare experience/medical triage experience preferred.

Florida Spine & Joint Institute

Why Work Here?

A Company culture that encourages and empowers employees to continually grow

At Florida Spine and Joint Institute, we are passionate about healthcare and compassionate about helping people restore their quality of life. If you share the same drive to help people find relief from chronic pain, push the limits of healthcare technology and create a patient-centric environment where our patients can thrive, then we want you to join our team. As a multi-modality spine and joint practice we use advanced technology to help our patients feel better and get back to the physical activities most important to them. Our goal is not just to heal our patients, but to empower each patient with the resources they need to maintain their quality of life even after treatment. We’re here to change the game by creating a space where our patients feel fully empowered and in control of their healthcare experience, and where they have the guidance of the best spine and joint specialists to help them on their road to recovery. Florida Spine and Joint Institute employs 32 providers within 17 clinics to work together to deliver the most advanced integrated care in Florida. In recent years, our team of more than 200 employees has experienced exponential growth, and we have an exciting 2020 expansion plan. If you are chosen to join our team, you can enjoy the following benefits of being a FSJI team member: ● Competitive salary ● Attractive vacation and PTO benefits ● 401K ● Medical benefits ● Cutting-edge training ● A company culture that encourages and empowers employees to continually grow Do you think you have what it takes to join the FSJI team? Check out our open positions and send in your application. We look forward to hearing from you soon!

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