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Operations Director (Phoenix & Tucson)

Florence Project
Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary: DOE $90,000-$100,000

The Organization

The Florence Project (Florence Immigrant & Refugee Rights Project, or FIRRP) was founded in 1989 to respond to a representation crisis for indigent non-citizens detained at the rural Immigration and Customs Enforcement (ICE) Detention Center in Florence, Arizona. Through our programs today, we provide services to thousands of adults and children detained in Eloy, Florence, Phoenix, and Tucson, Arizona, on any given day. The Florence Project is nationally known for its legal and social services that ensure that detained immigrants are empowered and have access to justice. The Florence Project provides high-quality legal services and supports initiatives for national changes in immigration law and policy, and currently has 180 staff members and offices in Phoenix, Tucson, and Florence, Arizona.

Primary Purpose of the Job:

The Operations Director leads the managing and developing new systems and processes for our growing organization. The Operations Director is responsible for ensuring the management of the Operations Team and processes are in line with organization needs as a legal service provider. This position is an important part of the leadership team and reports directly to the Co-Executive Director. The Operations Director will also lead and oversee organization-wide strategy and development as well as contribute to the design and implementation of organization-wide developments in conjunction with the Deputy Director, Legal Director, and Co-Executive Directors.

Essential duties include: 
Develop and implement Operations strategies; manage Operations’ process and policies. 
Partner with leadership to develop new Operations’ processes and procedures within the organization including but not limited to:  


  • Lead and manage the Operations Team.  Lead and oversee the areas of office space, budget and vendor relations, and equipment and technology. 
  • Create and update policies, procedures, and processes to organize and direct staff to ensure fair and equitable treatment of all staff.  
  • Creating and implementing a technology-forward organization. 
  • In combination with leadership, identify and implement Operations protocols and processes, space management in remote, hybrid, and in-person needs regarding space design, furniture, and equipment needs.   
  • Manage largescale projects like moving the Phoenix office space.  
  • Demonstrate excellent communication skills with all levels of the organization through effective verbal dialogues and written communications, as well as presentations to small and large diverse groups.   
  • Identify best ways to support Operations to provide a superior customer experience for all teams according to their different needs and dynamics.   
  • Coordinate with the Office of People & Culture for ongoing responses to Covid-19 and other safety protocols for the organization. 
  • Coordinate with the Office of People & Culture in onboarding new staff with the appropriate trainings and distribution of equipment and systems.  

Minimum Qualifications: 

  • Bachelor’s Degree or five to fifteen years of relevant operations experience required, plus progressive leadership roles. 
  • Five+ years of managing experience, being a proactive and engaged supervisor without micromanaging and being a clear and thoughtful decision maker.  
  • Strong working knowledge of best practices of Operations of law firms and/or non-profits including data and file storage, and mail processing. 
  • Aptitude for critical thinking, problem-solving, and decision-making in ever changing situations, and ability to prioritize and advance projects. 
  • Strength of character, integrity, ethics, commitment, and reliability. Must adhere to confidentiality requirements. 
  • Strong interpersonal skills and the ability to work with diverse populations. Must be a positive team player. 
  • A solid understanding of change management to help people go through the process and influence others and move toward a common vision. 
  • Ability to communicate effectively, both verbally and in writing. 
  • Ability to work independently, be adaptable and reliable in the face of conflict, pressure, crisis or changing priorities. 
  • Access to reliable transportation and the ability to travel regularly, especially among offices and secondary work locations including the Tucson, Phoenix and Florence offices.  
  • Proven computer skills.  Advanced understanding of office applications and computer skills.  

Preferred Qualifications: 

  • Advance fluency and proficiency in Spanish  
  • Strong working knowledge of insurance coverage.  
  • Experience managing across multiple locations. 
  • Experience with large-scale organizational change efforts. 

Working Conditions/Physical Demands:   

  • Operate in a professional office environment requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling and pushing.   
  • Ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets.  Requires the ability to lift-up to ten pounds - accommodations may be available.    
  • Travel regularly between offices, and secondary work locations.    
  • Effective September 1, 2021, FIRRP has implemented a mandatory COVID-19 vaccine policy. To comply with this policy, active employees must be fully vaccinated by October 15, 2021. Employees seeking an exemption due to a medical condition or sincerely-held religious belief should contact our Human Resources Department at 

Salary & Benefits:

This is a full-time, salaried exempt position. Salary is competitive for our field and geographical area, and the salary range is $90,000-$100,000. We strive to create and uphold a positive, supportive, and inclusive work environment for all staff. We offer excellent benefits, including:

  • Medical, dental, vision, life insurance, and short-term disability insurance, with full premiums paid by the Florence Project, and partial health insurance premiums paid for dependents.
  •  Eligible employees are eligible for an employer matching retirement plan as soon as the employee contributes to their retirement plan.
  •  One personal day paid each month.
  •  Twenty-five days of vacation per year.
  •  Five days of sick/medical leave annually.
  •  Twelve weeks of paid parental leave.
  •  Relocation Assistance for out of state new hires
  •  Bereavement leave.
  •  All federal holidays observed.
  •  After three years of employment, employees are eligible for an eight-week paid sabbatical.
  •  Mileage reimbursement for travel between offices and places of work.

Application Process:

This is an immediate opening. To apply, please submit a cover letter detailing your interest in the position as well as your resume and three professional references via our website, The Florence Project values diversity in the workplace and strongly encourages applications from people of color, LGBTQ individuals, persons with disabilities, and members of underrepresented communities. We also recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed in our current job opportunities, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence, which is very much valued at the Florence Project. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

This job announcement is for informational purposes only and is subject to change and modification without notice. This job announcement includes a non-exhaustive list of responsibilities, qualifications, and requirements of the position, but does not necessarily include all the position’s job functions.

Florence Project


Phoenix, AZ
85004 USA



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