Right now we’re looking for an experienced customer service pro to work at our cash register. You’ll spend your day in a beautiful, bright, open-air garden setting. You’ll ring people up, answer tons of questions, help connect our customers to the appropriate salespeople and/or services, answer the phone, keep our register station clean and well-organized, and spread good feelings to everyone you interact with.
The cashier at Flora Grubb Gardens is at the center of our customer experience. Our wonderful customers are the most important part of our business, and it will be your job to ensure that all your interactions with customers express how important they are to us.
We’ll count on you to be the champion of the processes we’ve developed, and to help us constantly improve them.
You’ll need to know a lot about plants and gardens. At the register, you’ll get a lot of practical questions about plant care, so you’ll need to be able to answer them authoritatively, and also admit quickly when you don’t have the answer and find someone else on staff who does. You won’t need to start out with advanced plant identification skills, but experience as a professional gardener or landscaper would be great.
Surrounded by plants and plant experts in our nursery, you’ll learn something new every day. Through formal training, conversation with knowledgeable coworkers, and lots of hands-on experience, our Sales Associates consistently improve their skills in plant ID and plant care.
As Sales Associates acquire garden design skills and plant expertise, they are promoted to Sales Specialists and beyond. Many of our long-term staff working at every level of our business started here as Sales Associates. We are committed to the personal and professional growth of our staff members.
At Flora Grubb Gardens, we’re always finding new ways to impart our love for gardens to our customers; practice our art in the medium of plants; and make our store an inspiring place to shop, learn, and enjoy nature. With so many talented designers and gardeners among our staff and customers, our nursery has become a hub of creativity in the garden world. So many former employees have gone on to further exciting success, starting their own landscape companies and plant shops, publishing gorgeous books, and leaving their unique imprint on the Bay Area landscape.