Location: St. Louis LC (0019) St. Louis , 63134 , United States (US)
Client Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
The Client Services Representative will work cooperatively throughout all levels of FlightSafety teams to successfully support FlightSafety’s vision to be the world’s premier aviation training company; known for its outstanding customer service, superior quality training and products, operational excellence and talented Teammates.
• Receive and welcome all FlightSafety Learning Center guests; direct to the appropriate center or location
• Operate multi-line telephone system, receive and relay messages in timely manner to appropriate teammate or client
• Perform administrative duties, including support of other departments which may include creating/typing/editing reports and documents
• Operate full Microsoft Office Suite with excellent written communication skills
• Ability to learn FlightSafety specific software, and work independent to complete assigned tasks in a timely manner
• Travel overnight as required (Minimal)
• Work overtime as required
• Records Activities if assigned
• Identify and ensure regulatory compliance when producing client records of training and supporting documentation
• Track and manage all client training folders
• Adhere to required work schedule including prompt and regular attendance
• Attend training to increase skills applicable to job position and workplace issues
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required.
Client Service Representative I
High School diploma or Certificate of High School Equivalency (G.E.D. – demonstrated satisfactory performance in General Educational Development Testing Program)
Six to twelve (6-12) months’ related experience and/or training, or equivalent combination of education and experience
Fluency in English; able to speak, understand, read and write
General knowledge of the following software: Microsoft Office (Word, Outlook, PowerPoint), MS Windows
To perform the job successfully, an individual should demonstrate the following competencies:
Accountability - Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Accepts full responsibility for quality of work, both independent and team projects.
Communication - Conveys ideas and facts verbally and in writing by presenting information clearly, concisely, politely and professionally to all appropriate parties while listening carefully to others to ensure information is understood.
Approachability - Able to gain the trust and support of others by establishing common ground and building rapport quickly; viewed as a team player that can interact comfortably with all levels.
Organizational Awareness - Knows the organization’s mission and vision, works and operates effectively within them. Understands how programs, policies, procedures, rules and regulations drive and impact the work and objective of the organization.
Teamwork - Cooperates and collaborates with all teammates to achieve common goals by sharing information or expertise; working together to solve problems in a positive manner while valuing the contributions of others.
Active Listening - Has the ability to focus on what is being communicated, understands the message and then verifies the meaning by offering feedback.
Adaptability - Quickly modifies behavior to maintain effectiveness when experiencing major changes in work tasks or work environment. Approaches change as opportunities for learning and development.
Customer Focus - Builds and maintains customer satisfaction by; assessing their needs, provide accurate information or assistance, resolves their problems or works to exceed their expectations in a courteous manner. Strives to continually enhance the service experience.
Detail Oriented - Diligently attends to details and pursues quality in accomplishing tasks by checking work to ensure accuracy and completeness.
Initiative - Proactively identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
Time Management - Demonstrates the ability to plan and control how the hours of the day are spent to maximize personal efficiency in accomplishing set goals.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; type with hands and communicate. The employee may be required to stand; walk; sit; and be able to remain in a stationary position in excess of 50% of the day
Constant operation of computer and office equipment such as copiers, printers, etc
The noise level in the work environment is usually low to moderate
FlightSafety International is dedicated to creating and preserving a cooperative work environment and to management's responsibility to evaluate work equitably and to reorganize the business structure and work assignments when necessary
REGULATORY NOTE: FlightSafety International adheres to distinct regulatory requirements throughout its training locations worldwide. All teammates are required to adhere to these regulatory requirements.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled.