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Tier 1 Technical Support - SaaS Provider

Flick Fusion Video Marketing
Des Moines, IA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you ready to join a team with exciting and innovative technologies? Are you a Problem Solver who strives to provide high level customer service?

Tier 1 Tech Support -

About this position:

Flick Fusion Video Marketing is a pioneering video technology company, and we are looking for a top-notch Tier 1 Tech Support Specialist to help handle incoming support requests. You will be responsible for assisting customers in troubleshooting issues to identify appropriate solutions. You will also assist other departments, including programming and product development, in identifying new products/features and testing new releases during our go-to-market strategies. We are looking to you to exhibit excellent customer service skills, a willingness to continue learning, and working as part of a growing team. If you are passionate about customer relationships and know-how to provide the best customer support – we want you!

What you’ll do:

  • Receive inbound calls for assistance and redirecting calls to various departments as needed.
  • Provide support from email, tickets, and calls.
  • Research customer concerns and provide a resolution or escalate as needed.
  • Assist in UAT/QA of products and features.
  • Perform other duties as deemed necessary by management to support our customers
  • Perform minor administrative tasks such as: scan, print, and copy documentation as needed

What we are looking for:

  • You have strong communication skills with the ability to communicate clearly, concisely, and with a pleasant telephone voice - good enunciation and telephone etiquette.
  • You exhibit exceptional interpersonal skills with a wide range of customers.
  • You have a technical aptitude for performing technical tasks to resolve customer issue.
  • Your ability to work individually or as a member of a team.
  • Generally, you have personal and professional attributes including high ethical and professional standards, honesty, integrity, self-motivation, adaptability and dependability.

We do have some requirements:

  • General knowledge of mobile and desktop browsers, website integration, and Microsoft Office (Word, Excel, and Outlook)
  • Automotive Sales or Dealership experience is a plus but not a requirement
  • Effective writing and communicating via email, Zoom and phone.

The stuff you really want to know:

  • This is a full-time position. Monday – Friday 8am-5pm with an hour lunch.
  • No weekends!
  • Casual work environment
  • $37-40,000 per year depending on qualifications - Bi-Weekly Pay
  • $4848 Benefit dollars provided to offset available insurance options!

About FlickFusion:

Established in 2007, FlickFusion Video Marketing is a pioneer of video marketing and communication technologies in the Automotive Industry. As an innovative leader in Automotive Marketing, we have reach new sales and revenue records each year since our inception. Our goal is to assist every automotive shopper in having the best online shopping experience possible, while providing our customers with a customer service experience second to none. If you've shopped for a new or pre-owned vehicle online recently, you've probably utilized many of our products. We're growing fast, come join the team!

 

Company Description
Established in 2007, FlickFusion Video Marketing is a pioneer of video marketing and communication technologies in the Automotive Industry. As an innovative leader in Automotive Marketing, we have reach new sales and revenue records each year since our inception. Our goal is to assist every automotive shopper in having the best online shopping experience possible, while providing our customers with a customer service experience second to none. If you've shopped for a new or pre-owned vehicle online recently, you've probably utilized many of our products. We're growing fast, come join the team!

Flick Fusion Video Marketing

Address

7733 Douglas Ave Urbandale IA 50322

Des Moines, IA
USA

Industry

Technology

View all jobs at Flick Fusion Video Marketing