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Flexographic Printing Customer Service Rep

Flexo Finders Oconomowoc ,WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

The Account Representative is responsible for processing job orders and remaining involved with job from start to ship/bill in order to troubleshoot and assure that jobs are processed accurately and timely meeting the company's sales objectives and the client's product expectations

Responsibilities:

  • Engages with new & existing customer accounts for national and regional branded consumer products.
  • Supports account growth through effective customer relationships, excellent service, and performance.
  • Applies project management principles to process customer orders and remains involved with projects to ship stage to assure accuracy and timeliness while meeting company’s sales objectives and customer’s expectations.
  • Communicates effectively and professionally with customers, sales representatives, and internal resources to process work.
  • Collaborates with internal cross-functional resource teams to achieve customer expectations in all categories of product supply, quality, cost and service.
  • Identifies needs and opportunities through continual customer engagement via phone, electronic, and in-person interactions.
  • Understands, documents, and communicates all requirements, specifications, and agreements including quantity, price, quality, schedule, and delivery.
  • Addresses customer inquiries in areas of technical, quality, workflow, and business including advising customers of pricing options.
  • Facilitates the approval process of the customer’s design and graphics.
  • Addresses and facilitates resolution of payment or quality activities with diplomacy.
  • Participates in continuous improvement activities for processes, quality, workflows, and relationships.

Qualifications

Qualifications and Abilities

  • Two years College strongly recommended. A minimum of two years related printing experience and/or training; or equivalent combination of education and experience.
  • Experience facilitating customer projects.
  • Ability to manage variables and solve practical problems in a variety of situations.
  • Create an identity with customers as a trusted expert and resource.
  • Demonstrate excellent verbal and written communication skills.
  • Work effectively in a fast-paced, deadline-driven environment with shifting priorities.
  • Work independently and within/through teams. Effective at troubleshooting and root cause pursuit.
  • Execute role with diplomacy, sense of urgency, and anticipation/understanding of changing priorities.
  • Intermediate proficiency with MS Office Suite.
  • Apply concepts of algebra, geometry, and calculate figures supporting monetary and dimensional values.

If you meet the expectations listed above and demonstrate our core values - Integrity, Customer Focus, Positive Energy, Solutions Driven, Responsibility - please express your interest in this opportunity!

Company Description
Flexo Finders is a nation wide recruiting service in flexo/digital printing. We work with some of the top countries in the US looking for the best talent out there. Contact us today. www.flexofinders.com

Flexo Finders

Why Work Here?

Excellent Benefits, Room to grow within the company, great pay and company culture.

Flexo Finders is a nation wide recruiting service in flexo/digital printing. We work with some of the top countries in the US looking for the best talent out there. Contact us today. www.flexofinders.com

Address

Oconomowoc, WI
USA

Website