IT Support Specialist
- Expired: over a month ago. Applications are no longer accepted.
Flexan is a global strategic contract manufacturer of custom high-quality silicone and thermoplastic components, sub-assemblies and devices designed to meet the critical requirements of Class I, Class II and Class III medical devices, as well as custom compounding and molding for precision parts.
JOB DESCRIPTION: The IT Support Specialist (ITSS) is responsible for providing end user support on a daily basis and ongoing support for IT projects. Daily, the ITSS will prioritize incoming requests from end users and manage them to completion. The ITSS will also support various IT projects related to hardware upgrades or software implementations required by Flexan. The ITSS will report to the Director, Infrastructure Services & Cybersecurity and work closely with both internal and external resources.
This is an on-site role.
KEY ROLE AND RESPONSIBILITIES:
Work closely with the Sentinel NOC, the Sentinel Help Desk, and the ILC infrastructure team on IT service requests and projects related to the onsite systems and networking at Lincolnshire and Chicago.
Setup computers/laptops for Flexan team members.
Install, configure, and support computer hardware and software systems.
Support internal customers with technology related issues. The ITSS will analyze the issue, determine the root cause, solve the problem, and explain the resolution to the customer.
Update service requests in the Jira portal. This includes following up on open tickets and closing tickets that have been completed.
Support IT projects involving new hardware or software.
Collaborate with internal and external IT resources.
Interact with Finance to maintain accurate fixed asset records including newly acquired assets and retired assets.
Develop training documentation for end users (procedures) and for IT resources (technical documentation).
Proactively seek ways to maximize computer systems capabilities by studying technical applications and making recommendations.
Gather data to identify and evaluate technical purchasing options.
Support and manage the Azure cloud environment.
Manage software subscriptions including Office365, Adobe, Minitab, and Solidworks.
Stays current on new technologies by attending educational webinars, reviewing technical publications, or participating in networking groups.
Demonstrates all of Flexan’s corporate values:
We have an engaged culture
We embrace the rigor to be safety and quality driven in all we do
We embrace the choice to work here
We operate with transparency, ethics, and integrity
We consistently meet our expectations
BS degree in computer science, information systems, or related field
Prior experience working on a Helpdesk, in IT, or similar technical function
Experience in a similar support role.
Experience working with Jira is a strong plus.
Experience setting up laptops for delivery to end users.
Strong understanding of networking principles and operating systems.
Outstanding customer service skills, delivering a high quality of service to end users.
Ability to communicate in a professional and courteous manner with end users. This includes excellent listening skills when working with internal customers as well as excellent verbal skills when explaining technical issues to a non-technical team member.
Prioritize effectively and execute quickly in a fast-paced environment.
Willingness to wear many hats including help desk support, computer management, network management, application development, and various IT projects that arise.
Desire to enhance their skillset by committing to focused learning in areas such as Oracle db administration, Cisco networking, or SharePoint development, or other relevant technologies used by the company.
It is the policy of Flexan, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Flexan will provide reasonable accommodations for qualified individuals with disabilities.
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