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Account Resolution Specialist

FlexShopper Boca Raton ,FL
  • Posted: over a month ago
  • $25,384 to $32,435 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

 

Responsibilities:

The Account Resolution Specialist will handle inbound/outbound calls, chats and email in a fast-paced environment. The representative is responsible for resolving consumer accounts while providing best in class service.

  • Handle inbound/outbound calls, chats and email while maintaining SLAs
  • Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems and uses tools necessary to skip trace
  • Maintain compliance with applicable laws, regulations and adherence to company policy
  • Adherence to critical collection due dates
  • Successfully motivate customers to make payments in accordance with their agreement
  • Respond to all customer inquiries in a timely and organized manner as set forth by company policies and procedures
  • Identify and escalate priority issues to ensure a positive customer experience
  • Analyze customer history and work with customers to resolve their issues, and/or recommend an appropriate solution while providing "best in class" customer service
  • Conduct warm transfers to appropriate departments
  • Follow-up with consumers until resolution is reached
  • Meet or exceed KPI standards
  • Other duties as assigned

Qualifications:

  • 2 years high-volume collections experience
  • Experience in handling inbound/outbound calls
  • Excellent verbal and written communication skills
  • Ability to multi-task using several computer applications while conversing with customer
  • Team oriented and results driven
  • Enjoy working in a fast-paced environment while maintaining a professional attitude
  • Working knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet navigation
  • High School diploma or equivalent, some college is preferred
Company Description
FlexShopper is an exciting, progressive company that provides consumers with the ability to get the durable goods they need even if they don't have adequate cash or credit resources. We provide products to consumers on a lease-to-own basis. Our success is attributed directly to the outstanding performance of our hard working and service-oriented employees. We enjoy a positive work environment, the benefit of an accessible and supportive senior management team and working together with people who are creative, dedicated and happy to be a part of this growing company that is being recognized as a powerhouse in the industry.

FlexShopper

Why Work Here?

Fun, fast-paced, entrepreneurial spirit!

FlexShopper is an exciting, progressive company that provides consumers with the ability to get the durable goods they need even if they don't have adequate cash or credit resources. We provide products to consumers on a lease-to-own basis. Our success is attributed directly to the outstanding performance of our hard working and service-oriented employees. We enjoy a positive work environment, the benefit of an accessible and supportive senior management team and working together with people who are creative, dedicated and happy to be a part of this growing company that is being recognized as a powerhouse in the industry.

Address

Boca Raton, FL
USA

Website

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