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Implementation Specialist

Flex Technology Group Mesa, AZ

  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

Do you strive to make an impact in all that you do? Do you live for action and love fast paced work? Do you believe client satisfaction is job one? If you said yes to each question this role might be right for you!

Position Summary

The Implementation Specialist will strive to create and maintain positive client relationships through effective software and product installation and implementation. You will assist with gathering client requirements, product installation, configuration to client needs, product training, onboarding, and other go-live tasks. You won’t be making cold calls, but you will spend the majority of your day talking to our clients over the phone, through chat, and email tickets.

What you will do:

  • Define Project Scope, Goals, and Deliverables that Support Business Goals in Collaboration with Management
  • Effectively communicate and work with peers, other departments and management to set internal expectations and maintain appropriate implementation project scope
  • Effectively communicate project status and best practices with client to ensure positive implementation experience and escalate issues while maintaining ownership of the implementation
  • Manage VIP Client Deals
  • Processing warranty swaps – defective devices
  • Monitor your E-auto Warehouse for Inventory accuracy
  • Manage HDD Shredding and Removals
  • Process Inventory Requests
  • Pre-onboard VIP Clients w/Sales Team
  • 5-25% per quarter Out-of-State overnight travel will be required
  • Provide options for customized billing to new clients
  • Other tasks and projects as assigned

What you will bring:

  • Experience using Microsoft Word and Excel required
  • Strong customer service skills and experience required

What we will provide:

  • Competitive pay
  • Medical, Dental, Vison benefits
  • PTO, Sick time, paid company holidays. Heck, we all need time off to recharge or get better.
  • 401K with company match. Never too young to save for retirement!
  • A comfortable work environment where there is truly no “I” in team!
  • Growth opportunities. We want our people to stay here and do their best work, so we look to provide those opportunities to advance in your career.

Interested? Good! We are excited to hear from you!

Company Description
Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 10 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.

Here are just a few accolades we are proud of at Flex TG:
• Flex Technology Group Ranked Among America’s Top Private Companies on Inc.’s Private Titans of 2020 List
• Flex Technology Group Maintains Rapid Growth With 12 Consecutive Years on the Inc. 500|5000 List of Fastest-Growing Companies
• Flex Technology Group (FTG) was named a 2020 “HP Inc. Partner of the Year"

FlexTG is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Flex Technology Group

Why Work Here?
We are currently in a period of explosive growth and have exciting career opportunities in all areas!

Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 10 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico. Here are just a few accolades we are proud of at Flex TG: • Flex Technology Group Ranked Among America’s Top Private Companies on Inc.’s Private Titans of 2020 List • Flex Technology Group Maintains Rapid Growth With 12 Consecutive Years on the Inc. 500|5000 List of Fastest-Growing Companies • Flex Technology Group (FTG) was named a 2020 “HP Inc. Partner of the Year" FlexTG is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Flex Technology Group's Logo

Address

2845 N. Omaha St

Mesa, AZ
USA

Industry

Technology

Website

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