Customer Service Representative

FLEENOR PAPER COMPANY

JOB TITLE: Clerical Assistant - Hawaii

DEPARTMENT: Distribution

FLSA: Non-Exempt

REPORTS TO: Inventory & Administrative Supervisor

REVISED: 04/06/2023

OBJECTIVE: To provide clerical support to the Distribution Center Team.

Essential Functions

A) Provide administrative support to Supervisor to ensure the department runs effectively and efficiently

B) Maintain inventory for multiple locations

C) Maintain Open Order Report for various locations

D) Process and communicate all shipments to the appropriate parties

E) Review price lists and levels. Load pricing into database and audit for accuracy

F) Create and maintain Excel spreadsheets and Word documents

G) Answer phones, frequently check and respond to all emails throughout the day

H) Copy, scan and fax documents

I) Organize and maintain physical and electronic files

J) Create and maintain spreadsheets to track important customer orders and information

K) Update customer/vendor information in database

L) Reliable, punctual attendance on-site is required. Available to fulfill business needs (early morning, afternoon, evening, weekends, holidays, and overtime if necessary/approved)

M) Requires the ability to lift, carry, push and pull up to 10 lbs.

Other Duties

A) Assist with special projects that require large amounts of data entry

B) Keep work area clean, organized and free of safety hazards

C) Support Customer Service and Purchasing as needed

D) Assist in moving overstock or obsolete items

Minimum Qualifications

A) High School Diploma or equivalent

B) Experience using Outlook, Teams, Microsoft Word and Excel

C) Excellent communication skills

D) Ability to work with employees at all levels of the business

Preferred Qualifications

A) Prior experience working in an office setting.

B) Experience with Clerical or Data Entry work

C) Detail Oriented, Organized and strong Time Management skills

Reporting Relationship:

1. Reports to Inventory & Administrative Supervisor

2. Works closely with Customer Service, Shipping & Receiving and Purchasing departments.

Physical Environment/Working Conditions:

This position is located in the Main Distribution Center Office.

This job description is an overview of the position. It is not intended to be a comprehensive list of all activities, duties or responsibilities required.

Fleenor is an Equal Opportunity Employer