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Lead Cloud Engineer

San Francisco, CA
  • Posted: over a month ago
  • Part-Time
Job Description

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

We are actively seeking a Lead Cloud Engineer to join our Cloud Engineering team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities:
  • Design, implementation, and automation of large-scale distributed systems
  • Build tools and automation that help Five9 achieve higher availability, scalability, latency, efficiency and performance
  • Work with Engineering teams to deliver high quality software in a fast-paced environment
  • Monitor production and development environments to build preventive measures and provide a seamless customer experience
  • Work with delivery teams on software improvements to achieve higher availability and lower MTTD
  • 10+ years of Software Development Life Cycle experience preferably Agile Scrum
  • 7+ years of public cloud experience (GCP or AWS)
  • 5+ years of Systems and Networking experience
  • Experience with Incident Management Process, SRE best practices and continuous improvements
  • Excellent problem solving and analytical skills
  • Experience designing large scale distributed systems
  • Orchestration and management of containers using Kubernetes, Helm, GKE and Docker
  • Experience with Gitlab, Jenkins, Vagrant, ArgoCD, Spinnaker, CI/CD methodologies & tools
  • Experience with Infrastructure as Code (Terraform), Python or other scripting languages
  • Experience with config management tools such as Ansible, Puppet, or Chef
  • Experience in one or more monitoring systems: Prometheus, New Relic, AppDynamics, or LogicMonitor
  • Experience with messaging and indexing applications such as Kafka, Zookeeper, FLINK, RMQ, and Solr
  • Experience with SIP telephony applications such as Freeswitch, Asterisk, Kamailio and WebRTC is a plus
  • Strong verbal and written communications skills
  • BS in Computer Science or equivalent experience

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.



San Francisco, CA



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