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Service Desk Technician

Five Rivers IT, Inc.
Rochelle Park, NJ
  • Posted: over a month ago
  • Full-Time
Job Description

Service Desk Technician

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Responsibilities:

  • Provide initial contact and incident resolution to customers with hardware, software, and application problems.
  • Attempt to resolve as many incidents during the first call as possible.
  • Document incident resolution and status in incident PSA tool.
  • Provide day-to-day support for localized PC issues.
  • Create and manage user accounts and provide remote troubleshooting support to customers.
  • Provide input and update to standard operating procedures.
  • Participate in the organization's change management process.
  • communicating and escalating issues using sound judgment and self-initiative.
  • Provide polite and friendly customer service.

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Other Details about the Job

  • This is a Full-Time position.
  • All standard benefits are included such as medical/dental/vision insurance and vacation time.
  • We encourage and reward professional certifications
  • Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered.
  • You will be placed at our Rochelle Park, NJ office. Please do not apply if you are not local or are not willing to relocate.

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Five Rivers IT, Inc.

Address

Rochelle Park, NJ
USA

Industry

Technology

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