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Customer Service Representative

Fiserv Williamsville, NY

  • Salary $14 to $14 Hourly
  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

About the Company:

We are excited to announce that Fiserv recently announced the sale of a majority interest in its Lending Solutions business to Warburg Pincus, LLC, a leading global private equity firm focused on growth investing. The new Joint Venture between Warburg and Fiserv will be run as an independent entity focused on building a combined vision of lending technology excellence to better serve the needs of clients and their customers.

Position Purpose:

We are seeking customer service focused individuals to work in a dynamic team environment, guiding customers through various needs. Working in a fast-paced and multitasking environment contact center, you will provide world class customer service to clients, vendors and internal contacts throughout the customer service lifecycle.

Required Qualifications:

  • High school diploma or GED
  • Minimum one (1) year customer service experience in a call center environment
  • Demonstrated ability to take independent initiative
  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail
  • Enjoys speaking on the phone
  • Demonstrated ability to de-escalate customers turning bad experiences to positive ones
  • Ability to manage high volume with high accuracy

Fiserv

We are now Sagent Lending Technologies (formerly Fiserv, Inc). Fiserv recently announced the sale of a majority interest in its Lending Solutions business to Warburg Pincus, LLC, a leading global private equity firm focused on growth investing. The new Joint Venture between Warburg and Fiserv will be run as an independent entity focused on building a combined vision of lending technology excellence to better serve the needs of clients and their customers.

Address

6400 Main St., Williamsville, NY 14221
Williamsville, NY
USA

Website

Posted over a month ago