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Client Support Representative

Fiserv Detroit, MI
  • Posted: March 29, 2019
  • Full-Time

**Position Description**
**What does a great Client Service Representative do?**
You will act as the client point of contact and/or point of customer concern for moderate to highly complex questions, requests, and service issues. You may serve as a subject matter authority for products and services. You will provide Fiserv clients, dedicated outreach interaction and timely responses to services and product solutions as well as receive and resolve product and service related issues raised from level I client support associates. You will serve as a partner concern point for other internal resources for service related topics and work cross functionally with other support entities such as development, product management and enterprise technology to identify and resolve client needs.
**As a Client Support Representative, you can look forward to:**
+ Ensuring client support and happiness at a professional level with minimal supervision, answer questions and resolve client issues relating to products and services.
+ Providing first and second level support to clients Research and analyze problems.
+ Ensuring accurate and timely completion of assigned special projects and requests.
+ Completing monthly reporting requirements accurately and timely. Use a case tracking system to track information, cases/ tickets, questions and answers for every client request.
+ Prioritizing, schedule, and handle caseloads of varying quantity for clients. Utilize all available tools and techniques to resolve requests without issue whenever possible.
+ Acting as a liaison between clients and other business units.
+ Tracking and reporting key performance metrics related to support requests and service level agreements.
+ Active participation in the testing/validating, application releases, and/or patch release during off shift change control windows or as necessary to resolve a client impacting issue.
**If your the kind of person who:**
Enjoys working in a fast paced environment, working through client requests, projects and handling issues as well as processing runs for our clients and attending weekly and monthly calls with our clients this job could be for you.
**Basic qualifications for consideration:**
+ Prior financial services experience.
+ 3 years' of domestic and international wire transactional experience.
+ Knowledge of Swift and payment processing.
+ 3 years' of experience in working with high profile clients.
+ Ability to support payment processing channels.
**Preferred qualifications for consideration:**
+ Bachelor's degree
+ Prior Dovetail payment platform experience.
Learn more about us.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.
We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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