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Clubhouse Monitor/Front Desk-Northern Terrace

FirstService Residential, NV Las Vegas ,NV
  • Posted: over a month ago
  • $12 to $18 Hourly
  • Part-Time
Job Description

Hours Tues-Thurs 5a-8a, Sat & Sun 11a-5p

Job Summary

The purpose of this job description is to define the responsibilities, duties, reporting relationships and measures of performance for the Front Desk Associate. This position services residents by providing information and services. The Front Desk Associate must be self-motivated, outgoing, detail oriented with excellent interpersonal, communication and organizational skills. Must be able to identify and organize resources to provide personal service expected by residents. Able work independently and without direct supervision.

Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

  • Must be self-motivated, outgoing, detail oriented with excellent interpersonal, communication and organizational skills. Must be able to demonstrate excellent customer service.
  • Must meet and greet residents, check guests and service providers in and out.
  • Must be able to identify and clarify resident's needs and desires. Must answer questions and give direction and instructions and develop inventories of services.
  • Able to work independently and without direct supervision.
  • Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
  • Improves services by obtaining and evaluating resident observations opinions, and criticisms.
  • Maintains guest privacy and organization reputation by keeping information confidential.
  • Responds to emergency situations in a timely and efficient manner.
  • Monitors and screens messages.
  • Controls access for authorized vendors to provide services within units to the building.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks.
  • Enhances department and organizational reputation by accepting and accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Maintains daily log, records and forms.
  • Resolves and follows-up on all complaints/issues.
  • Maintains a safe and secure environment throughout the building/property (s).
  • May be assigned other duties by the on-site property manager.

Requirements & Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Able to read, write, and orally communicate clearly in English.
  • Effective written and verbal communication skills.
  • Strong abilities with computers are required (including word, outlook, and excel). Multiple language fluency would be desirable.
  • Must be able to understand and be knowledgeable in emergency response and access control procedures; electronic security control systems and logs, records and forms for the property.
  • Ability to detect auditory and/or visual emergency alarms.
  • Communicate, receive and exchange ideas and information by means of spoken and written word.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
  • Ability to make decisions and solve problems creatively.
  • Requires basic math skills and an understanding of basic accounting practices and principles.
  • The position also requires the ability to manage multiple priorities.
  • Should also possess the ability to solve an array of personnel and customer related problems with the end result of positive resident and guest experience.
  • Must have a minimum of a High School Diploma or equivalent.
Company Description
As North America’s property management leader and industry trailblazer, FirstService Residential offers an extensive selection of exciting career and personal growth opportunities throughout the U.S. and Canada.

We know that every member of our team enhances our success by delivering innovative programs and exceptional service that make a difference, every day, to those we serve. So we are highly selective in recruiting top quality professionals who demonstrate integrity, responsiveness, reliability and above all, a commitment to serving the needs of our residents and communities.

If your commitment to quality and service matches ours, we invite you to review our current career-advancing opportunities and join an amazing team!

FirstService Residential, NV

Why Work Here?

We love making a difference in the lives of not only our clients, but our 17,000+ Associates!

As North America’s property management leader and industry trailblazer, FirstService Residential offers an extensive selection of exciting career and personal growth opportunities throughout the U.S. and Canada. We know that every member of our team enhances our success by delivering innovative programs and exceptional service that make a difference, every day, to those we serve. So we are highly selective in recruiting top quality professionals who demonstrate integrity, responsiveness, reliability and above all, a commitment to serving the needs of our residents and communities. If your commitment to quality and service matches ours, we invite you to review our current career-advancing opportunities and join an amazing team!

Address

7610 Silver Run Peak Dr
Las Vegas, NV
89166 USA

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