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IT Business Analyst

FirstMile
Salt Lake City, UT
  • Posted: over a month ago
  • Full-Time
Job Description
  • Respond to, and manage, functional requests reported by internal user community (back office, remote, warehouse) via backlog tools
  • Assess feature requests for compatibility with existing and planned software application design
  • Document feature requests in a manner that concise communications the scope and functional requirements to software engineering team members
  • Maintain current documentation of software application user manuals and references
  • Administration of software application configurations and permissions
  • Retrieve and analyze data from software systems to support decision-making, operational processes, and diagnostic activities
  • Organize information into effective presentation formats that audiences - both technical and non-technical - can understand quickly
  • Diagnose and investigate reports of defects in software function or data conditions
  • Validate completed work product to ensure requirements align with feature requirements
  • Deliver completed work product to the internal user community - including training and education of new software features
  • Participate in daily scrum and backlog grooming meetings in an Agile environment

Requirements

  • Experience with SDLC and service desk/ticketing tools (JIRA)
  • 2-4+ years recent experience in a commensurate role; Bachelors degree preferred
  • Familiarity with SQL - particularly queries performed to retrieve data for analytical, diagnostic and reporting generation needs
  • Organized planner who demonstrates attention to appropriately prioritizing tasks, recognizing dependencies, assessing workload and managing time efficiently
  • Well-developed communication and listening skills; particularly related to understanding business functions/requirements
  • Focuses on customer satisfaction - available, approachable; communicates clear expectations and is consistent with follow-up communications
  • Excellence in record-keeping and authoring concise, written requirements documentation
  • Acquires an understanding of new information quickly - technical subjects and business acumen
  • Comprehends, and works effectively with, concrete and abstract topics
  • Identifies opportunities and risk associated with business processes - particularly related to scalability and data integrity
  • Investigates and identifies the root cause of problems and generates sensible, realistic solutions that reflect consideration for both short and long-term risks/benefits
  • Enjoys diving into the detail of subject matter, building better solutions and analyzing data to discover truths/trends

Benefits

401(k) matching

Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance

FirstMile

Address

Salt Lake City, UT
USA

Industry

Business

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