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Care and Support Specialist

FirstLink Fargo, ND

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Care and Support Specialist will support the Caring Contact Program. The Specialist will make outgoing calls and text to those on the program. The Specialist will also provide direct service to contacts reaching FirstLink through the 2-1-1 Helpline, Crisis Lines, National Suicide Prevention Lifeline, and referrals. This position will comply with program policies, national standards, and maintenance of appropriate records and have on-call tasks assigned.

This is a great program that make outgoing calls to those discharging from a health care facility to check on thoughts of suicide and addiction and work on safety plans. Starts at $15.00 an hour with a possible .50 cent raise after 3 months

FirstLink answers the National Suicide Prevention Lifeline and 211 helpline. We provide 80 hours of training before you are on the phone and text lines.

If you have any questions, call me so I can tell you more, or put in your on-line application to set up an interview!

work experience requirements

  •  Prefer 1 or more years in crisis intervention &/or assessment &/or suicide intervention experience is preferred

education requirements

  • Prefer Associate degree in a Human Services field

Essential Job Functions

Provide direct service

  • Answer helpline calls
  • Work rotating weekends, overnights, and holidays as necessary
  • Ability to work shifts that are needed to be filled
  • Assure that all calls statistics are documented per policy during shift
  • Provide peer facilitation as needed
  • Maintain accurate records
  • Perform essential public services during and following local disasters
  • Provide 24 hour on-call assistance and consultation to staff and interns by carrying a cellular telephone, as scheduled

Program Services

  • Provide Caring Contact calls and send Caring Cards to program participants
  • Collect and maintain comprehensive documentation and reports 
  • Meet regularly with the Care and Support Coordinator
  • Provide training and guidance to interns and call specialist as a peer mentor as needed

Administrative and Agency support services

  • Attend all staff and committee meetings relevant to this position
  • Request supplies, as needed
  • Perform all acts necessary or incidental to the operations of Information and Crisis Services
  • Perform all other duties assigned


  • Maintain a professional attitude and working environment
  • Demonstrated expertise in customer service and crisis intervention
  • Strong organizational skills
  • Practical computer experience
  • Abide by FirstLink’s policy of strict confidentiality
  • Comply with all State, Federal, and Organizational policies and regulations
  • Ability to work evening, overnight and weekend hours, as necessary (during times of disaster, will work extra as needed)
  • Helping and organizing special events and with fundraising



Fargo, ND



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