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Customer Project Manager

FirstLight Fiber, Inc
Burlington, VT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

FirstLight is seeking a Customer Project Manager to join our growing team!

Acts as the single point of contact for assigned customer accounts which typically have a large revenue scope, have complex product needs, or require significant project administration due to the size of the telecommunications solution. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction.

We offer a competitive base salary as well as an outstanding benefits package including health, dental, vision, and life insurance, short-term and long-term disability, 401(k) with company match, tuition reimbursement, paid training, and paid time off.

Essential Duties and Responsibilities:

  • Responsible for implementation of complex telecommunication solutions which includes, but not limited to, creating and maintaining detailed project schedules, understanding unique aspects of projects as well as having working knowledge of the technical and operational specifications.
  • Owns and manages all customer communications or escalations pertaining to implementation of telecommunication service(s).
  • Communicates order status in a timely manner to customers via conference call, emails and phone calls.
  • Subject matter expert (SME) with regards to customer contracts, understands all aspects of the customer contract, processes, and any other nuances.
  • Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings.
  • The ability to prioritize, organize and exhibits excellent time management skills

Qualifications, Knowledge, and Skills:

  • Must have a telecommunications background. An understanding of Metro Ethernet and wireless backhaul implementation.
  • Experienced in interfacing with internal and external customers alike
  • Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment
  • Demonstrated ability to influence and collaborate across organizational boundaries
  • Excellent interpersonal, verbal and written communication skills
  • Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
  • Should demonstrate a keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction

Education and/or Experience:

  • Experience: 5+ yrs. of telecommunications project/order management experience
  • Field of Study: Business, Telecom, or related field
  • Attention to detail with good organizational capabilities.
  • Ability to prioritize with good time management skills.

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

FirstLight Fiber, Inc


Burlington, VT
05401 USA



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