Skip to Main Content
← Back to Jobs

Member Advisor - Full Time (40 hrs) - Member Contact Center

FirstLight Federal Credit Union El Paso, TX
  • Posted: November 28, 2019
  • Full-Time

A Member Advisor (MA) serves as a liaison between the member and the Credit Union. Works independently with limited supervision in a high volume in-bound call center. Responds to a broad variety of member calls concerning the Credit Union's products or services ensuring the highest quality of member service. Responds to and resolves member inquiries, problems, and/or complaints while maintaining member relations. A MA builds member relations by offering products and services based upon identified member financial needs and makes appropriate referrals to other product specialist.

A MA creates a memorable member experience through their professional interactions and commitment to the Credit Union's Service Promises.

Required Skills

  • Pre-employment testing. Ability to achieve a satisfactory score on pre-employment assessment(s) and satisfactory completion of required/mandatory training.
  • Professional appearance, dress, and attitude. Ability to be an example and role model.
  • Attention to detail.
  • Good communication skills both written and oral.
  • Ability to work effectively in a high volume call center environment.
  • Ability to meet all performance objectives/goals as established per position.
  • Ability to read, interprets, and accurately applies policies and procedures to all elements of the position.
  • Average ability to use a personal computer and related software applications including Microsoft Word, Excel, Outlook, and Tasks.
  • Solid math skills and bookkeeping abilities.
  • Strong ability to analyze and determine opportunities to cross-sell products and services and offer solutions/alternatives to members.
  • Must be able to demonstrate established competency levels for all required regulatory or compliance-related processes and/or procedures within established timeframes of appointment and as assigned.
  • Must be able to troubleshoot/solve member issues utilizing effective research skills.
  • Must be able to evaluate service situations and make decisions/recommendations based on solid research and facts.
  • Must be able to consistently and effectively manage one's time and to meet all deadlines.
  • Good time management and organizational skills.
  • Effectively take ownership, follow-up and follow-through on all member and management requests professionally and timely.


Required Experience
High school graduate or equivalent
One (1) year previous experience as a call center services representative in a financial institution with knowledge of financial institution concepts, products, policies and regulations.
Or
One (1) year retail performance-based sales experience (direct member contact w/goal objectives) preferably in a call center environment

FirstLight Federal Credit Union

Address

El Paso, TX
79924 USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.