We are seeking a Customer Service Representative-First-Sun Finance, Montgomery, Alabama to join our team! You will be responsible for helping customers by providing loan information and assisting customers with the loan process.
- Taking loan applications
- Processing the payments of customers.
- Collections in person, over the phone and via written communication.
- Ensuring customer queries are answered to their satisfaction both by phone and in person.
- Using computerized systems to access the details of customers.
- Promoting certain financial products and services.
- Handling customer complaints or handing them over to a supervisor.
- High School diploma.
- Previous customer service experience.
- Computer experience and aptitude.
- Patience in dealing with confused or irate customers.
- Problem-solving skills, and the ability to think under pressure.
- Commitment to continual education about the company, products and services.