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PT Customer Service Operator

First Southern National Bank
Stanford, KY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Summary:

This position is responsible for making a great first impression on all First Southern callers – answering and directing all telephone calls and other inquiries in a timely, efficient, and professional manner.

Essential Job Duties:

  • Answer and respond to all incoming customer calls effectively and efficiently.
  • Profile callers to accurately determine when and where calls should be further transferred.
  • Prepare and maintain various records and reports on call volume and activity.
  • Provide customer support for Digital Banking, including mobile deposits, password resets, new user enrollment and mobile app troubleshooting.
  • Deliver account-related services such as check ordering, account-to-account transfers, and balance information.
  • Respond to customer messages through email and secure messaging channels.
  • Perform other general operational duties as assigned.

Skills / Talents:

  • High school diploma or equivalent.
  • Prior banking or accounting experience preferred but not required.
  • Detail oriented with strong interpersonal communication skills.
  • Ability to thrive in a busy environment.
  • Ability to handle confidential information.
  • Strong computer literacy and open to learning new applications.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

First Southern National Bank


Stanford, KY
40484 USA



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