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Customer Support Associate

First Legal Records Las Vegas, NV
  • Expired: 2 days ago. Applications are no longer accepted.

CSA Customer Service Duties:

  • Assist CSR with client communications/correspondence as needed to obtain records.
  • Assist status clients on client action needed (i.e. fees, film breakdowns, authorizations, no records, etc.).
  • Assist with CSR ADR.
  • Incoming invoices/correspondence.
  • Handle field/agent calls/emails.
  • Research bad location contact information; unable to locate locations
  • Make expediting calls as needed for client statuses, rushes and/or problem locations to obtain records.
  • Take incoming expediting calls, CSR calls, check and return voicemails as needed to obtain records.
  • Handle/Follow-up on all CSR emails daily.
  • Handle problem records/research/follow-up on missing items as needed (Escalated parts).
  • Train new hires.

Custodian Invoices:

  • Research that invoice is within fee limits for requested records/legals.
  • Pay invoices via check or credit card.
  • Enter any credit card payments in Wincopy.
  • Scan checks in AOL.
  • See if checks cleared / provide check copies on payment issues.

Custodian Correspondence:

  • Research what the correspondence is for.
  • Handle correspondence with facility or track internally to CSR.
  • Resend requests/additional documentation (SOA, Auth, etc.).
  • Schedule pick-ups and notaries.
  • Call on and send cancellation letter.
  • Research and assist with amends.
  • Send non-compliant/responsive and status letters to custodians.

Job Requirements:

  • 2-4 years relevant work experience.
  • High school diploma (Some College Preferred).
  • Litigation support or record retrieval experience a plus.

First Legal Records

Why Work Here?

***EXPERIENCE REQUIRED*** Lots of room for growth!!

About First Legal Records: First Legal Records specializes in providing Law Firms, Insurance Companies, Corporations and TPAs with Nationwide Records Retrieval Solutions and Deposition Officer Services. First Legal Records services provides a number of features to reduce costs, track, manage and help with controlling client expenses. By teaming with First Records Retrieval your firm will no longer need to worry about the 'subpoena for records' process again. As records retrieval specialists, we can obtain records anywhere in the country through our network of offices and affiliates across the country; keeping your cost in line with your goals. First Legal Records provides a total records retrieval service package. We will: • Prepare your subpoena • Notice the appropriate parties • Serve the custodian of records • Scan/copy the records • Disseminate copies to the requesting parties using our electronic paperless solution First Legal Records offers online downloading, archiving, viewing and retrieval of all records obtained. About Our Company: First Legal is a comprehensive litigation support solution provider. With over 14 offices in the Western United States, First Legal has been serving thousands of law firms and corporations for over 30 years with an array of solutions including Support Services, Depositions, Records Retrieval, Digital Solutions, Investigations and Trial Services. First Legal is the first true comprehensive File Thru TrialTM solutions firm. We are uniquely qualified and have proven to bring continued success to our clients. That success comes through our culture of innovation and trust, commitment to quality service and depth of industry knowledge. This single-source approach enables us to simplify the litigation process for our clients. It is our Mission to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients’ businesses and lives.


2920 N. Grenn Valley Pkwy
Las Vegas, NV