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Collections Associate (Bilingual)

First Help Financial Phoenix, AZ
  • Posted: 3 days ago
  • Other

FHF is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. From our Boston and Phoenix offices, we lend and support customers in over 15 states across the US. We plan to help consumers in all 50 states over the next few years.

Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. Our values are Compliance, Customer and Colleagues. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work. In support of our Colleagues value, we offer affordable zero-deductible health insurance, tuition reimbursement, 401k match, lots of free food and flexibility.

We are seeking a highly motivated Collections Associate. This individual will be communicating with our borrowers by placing collections calls and/ or correspondence in a fast paced, goal-oriented Collections Department.

Your responsibilities will be, but are not limited to:

  • Provide customer service regarding collection issues in heavy traffic call center
  • Responsible for opening clients complaints and refer to manager if needed
  • Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
  • Meet defined department goals and activity metrics
  • Daily / weekly reporting to direct supervisor
  • Skip Tracing, if necessary
  • Provide pay off quotes to dealers and customers
  • Contact repossession agents as necessary
  • Provide written account information as request by customers
  • Answering inbound phone calls as needed
  • Handle complaints, if needed
  • Handle calls if manager is not available and escalate if necessary
  • Handle transfer of ownership

Requirements

The following qualifications are desired:

  • AA/AS degree preferred
  • Minimum of 6 months of Collections experience or 1 year of related customer service experience
  • Detail-conscious and task oriented mindset
  • Commitment to excellent customer service to our customer and dealer partners
  • Excellent written and verbal communication skills
  • Fluent in Spanish or Portuguese

Benefits

Benefits include (but are not limited to):

  • Tuition Assistance
  • Flexible PTO (17 days to start)
  • High subsidized health insurance
  • 401k with competitive match

First Help Financial

Address

Phoenix, AZ
USA

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