Communication Center Specialist (30 hours)

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First Financial Northwest Bank

Renton, WA

Posted: 15 days ago
$21 to $26 Hourly
Part-Time

Job Description

Bring your expertise and enthusiasm to a company that's eager to put your talents to use.

Communication Center Specialist

Our Communication Center Specialist provides efficient, respectful, high quality customer service. The core of the job is to assist customers with their banking needs over the telephone, webchat, and electronic channels. Helping customers with our current banking products, as well as our online services, is essential. You will Serve as the voice of FFNWB to potential, new, and existing customers – providing the FINEST in personalized service.

Are you a customer service driven team-player that loves finance and helping people? If you so, we want to talk to you!

Primary Responsibilities

Prompt, polite, and friendly customer service
Answer multiple phone lines as needed
Promote and explain all financial services to customers
Promote and assist customers with our Online Banking
Occasionally assist in opening accounts as needed, and assist with any needs the customers may have regarding their accounts.
Demonstrated ability to refer products via phone/chat and in person for new customers and small business relationships within the Bank.
Knowledgeable and able to cross-sell products and help answer customer inquiries over the phone.
Enthusiastic, professional, and pleasant telephone and writing etiquette.
Maintain compliance with all other banking regulations and Bank policies, as they relate to the primary duties and responsibilities outlined herein.
Successful completion of required compliance related training within prescribed timelines.
Other duties as assigned.

Desired Experience

Excellent customer service skills
Computer knowledge including accurate 10-key skills experience and accurate typing skills (30-40 wpm)
12 months experience in teller operations / customer service
Telephone and Chat experience
Self-motivated with an ability to multi-task and pay attention to detail
Filing skills, both numerically and alphabetically
Professional conduct which includes a neat and corporate appearance and punctual, excellent attendance
A positive team approach and the ability to work well with others

Preferred Education/Training

High School Diploma

Schedule

Monday through Friday from 10am-4pm

Pay Range

$21.00 To $26.00 Hourly

About First Financial Northwest Bank

For the last 100 years, we have built our reputation as a provider of financial solutions, a concierge of professional connections, and a partner in community service. Be a part of the next generation of First Financial Northwest Bank and join the excitement!

We continually strive to recruit the most talented, motivated employees in their respective fields. By providing interesting work opportunities for personal and professional growth plus an environment that values teamwork and work-life balance, we can attract and retain outstanding individuals. We pride ourselves on providing excellent benefits, competitive salaries, and the opportunity for participation in the company's long-term success.

What we offer

Competitive Pay
401(k)s Plan with matching contributions equal to 100% up to 5% with immediate vesting
401K profit-sharing contributions based on the bank’s performance
This position is eligible for PTO accrual up to 16 days per year of service subject to our policy’s accrual maximum.
12 Paid Bank-Observed Holidays
Comprehensive benefits package including medical, dental, and vision plans
Health savings accounts
Flexible spending accounts for medical or dependent care expenses
Employer paid Life/AD&D
Employer paid Short and long-term disability insurance
Bonuses for employee and loan referrals
Paid Volunteer Time

FFNWB is not currently offering Visa sponsorship for this position

First Financial Northwest Bank (FFNWB) is proud to be an Equal Opportunity Employer. FFNWB does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Monday through Friday from 10am-4pm