Looking to start or continue your career? Come join the Fiserv team!
We have a variety of Troubleshooting Support positions available. If you are looking:
For somewhere that you can take pride in servicing your customer
To belong to a large organization with great local presence and the feeling of 'family'
For opportunities to earn more than just your base salary through various incentive and recognition programs
For support in advancing and growing your career
... then look no further! Apply today!
Our Support Specialists incumbents typically:
Respond to inbound calls related to application, IT hardware and software products (may include POS terminals) or related inquiries
Diagnoses and resolves problems using documented procedures and checklists
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business
For a day-in-the-life preview of our Terminal Support Specialists, please click on the link: https://bcove.video/2K4megF
Skills and Experience
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both verbally and in writing
Ability to handle complaints and unpleasant customers