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Terminal Support Specialist - Contact Center

First Data Corporation Coral Springs, FL
  • Posted: October 03, 2019
  • Full-Time


Looking to start or continue your career? Come join the Fiserv team!


 


We have a variety of Troubleshooting Support positions available.  If you are looking:


  • For somewhere that you can take pride in servicing your customer

  • To belong to a large organization with great local presence and the feeling of 'family'

  • For opportunities to earn more than just your base salary through various incentive and recognition programs

  • For support in advancing and growing your career


 


... then look no further!  Apply today!


 


Our Support Specialists incumbents typically:


  • Respond to inbound calls related to application, IT hardware and software products (may include POS terminals) or related inquiries

  • Diagnoses and resolves problems using documented procedures and checklists 

  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

  • Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business


 


For a day-in-the-life preview of our Terminal Support Specialists, please click on the link: https://bcove.video/2K4megF


Skills and Experience

Required:

  • Highly developed sense of integrity and commitment to customer satisfaction

  • Demonstrated passion for excellence with respect to treating and caring for customers

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Ability to handle complaints and unpleasant customers

First Data Corporation

Address

Coral Springs, FL
USA

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