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Universal Banker

First Choice Bank Chula Vista, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

SUMMARY

The position of Universal Banker is responsible for regularly supporting the Operations Officer; ensures branch operational activities run smoothly and efficiently; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. The position of Universal Banker is required to be completely knowledgeable and skilled in the areas of new accounts, teller, vault, vault teller, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members.

ESSENTIAL DUTIES

  • Open accounts for new customers and prepare new account paperwork, applications and request the required identification

  • Provides support to all assigned areas of branch operations where service or assistance is needed.

  • Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.

  • Receives checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

  • Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.

  • Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs.

  • Establishes proper identification of new customers and determines need and extent of reference investigation.

  • May participate in assuring quality control in regards to audits and certifications.

  • Issues official checks, money orders, traveler’s checks, etc.

  • Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.

  • Assists other branch offices is resolving operational inquiries and providing staff support.

  • Receives and processes stop payment and hold orders.

  • Accepts loan, installment and collection payments.

  • Balances cash drawer daily and verifies cash being returned to the vault.

  • Balances teller differences as it relates to general ledger accounts; maintains accurate teller balancing records; balances branch cash totals.

  • Provides effective customer service and assists in resolving problems within given authority.

  • Records, files, scans documents, updates information, prepares wire transfers and sorts mail or reports as required.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • High school diploma with an Associate’s degree (AA) or equivalent from a 2 year college or technical school; or 2 or more years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

  • Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.

  • Intermediate knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.

  • Intermediate skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and account opening software programs

  • Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.

  • Must be bilingual in English and Spanish to effectively assist clients.

First Choice Bank

Why Work Here?

At First Choice Bank it’s about you: our customers, employees and shareholders.

About Us First Choice Bank, headquartered in Cerritos, California is a community focused financial institution serving diverse consumers and commercial clients and specializing in loans to small businesses, Commercial and Industrial (C&I) loans and commercial real estate loans with a niche in providing finance for the hospitality industry. The bank is a Preferred Small Business Administration (SBA) Lender. Founded in 2005, First Choice Bank has quickly become a leading provider of financial services that enable our customers to grow, maintain strength, and reach unprecedented levels of success. With a majority of our founders being first generation immigrants, our vision is to provide flexible solutions to Southern California's underserved communities. We surpass our clients' expectations through our efficiency and professionalism and are committed to being "First in Speed, Service, and Solutions." Mission Statement The Bank builds lasting relationships by consistently delivering quality financial services and solutions to our customers. The assurances of “First in Speed, Service and Solutions” embody our customer experience and are the cornerstones of fulfilling our mission to the communities we serve, while demonstrating dignity and respect to our customers and co-workers in everything we do. We embrace our role as a local community bank with a primary mission to promote economic development by providing financial products and services to people and communities underserved by traditional financial institutions, particularly in low income communities, that are within the bank’s footprint.

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