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Receptionist / Customer Service Representative

First Choice Auto Body
Los Angeles, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative Job Summary

Looking for a reliable and hardworking Receptionist / Customer Service Representative to join our busy auto body shop. Our focus is on providing exceptional service and high-quality workmanship to our customers.

Customer Service Representative Duties and Responsibilities

  • Answer phones and take detailed messages
  • Booking clients in for work
  • Create customer files as new assignments are received
  • Respond to emails in a timely manner
  • Process customer payments
  • Answer customer inquiries or direct customers to appropriate personnel
  • Maintain the cleanliness of the reception area and customer waiting area
  • Perform various clerical and administrative duties as requested
  • Daily check on vehicle arrivals and departures
  • Acting as the communication hub for the business

Customer Service Representative Requirements and Qualifications

  • Superior telephone manners and strong interpersonal skills
  • Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team
  • Previous experience in a reception/customer service role
  • Strong knowledge of Microsoft Office products, including Excel and Word
  • Professional appearance & friendly disposition
  • Ability to work efficiently in a high-pressure environment
  • Must be at least 21 years of age
  • Must be able to provide references
  • Satisfactory completion of a criminal background check
  • Must have a valid driver’s license
  • Legally able to work in the United States
  • At least a high school diploma or GED equivalent
  • Two (2) or more years of experience
Company Description
We are a busy and fast-paced Collision center with National accounts.

First Choice Auto Body

Address

4368 Fountain Ave

Los Angeles, CA
USA

Industry

Business