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Customer Care Specialist

First American Payment Systems Fort Worth, TX
  • Expired: over a month ago. Applications are no longer accepted.

We are looking to hire a Customer Care Specialist for office in Downtown Fort Worth, TX. Customer Care Specialists are responsible for providing support to all IATS clients, cardholders, acquirers or channel partners.


  • Manage the Customer Care telephone queue of client and cardholder inquiries
  • Communicate with Channel Partner & Acquirers to resolve client inquiries
  • Use acquirer tools & online systems to gather information required to resolve issues
  • Assist Clients with their day to day activities related to their IATS Merchant Account including but not limited to:
  • o Reconciliations
  • o Reporting
  • o Product Inquiries & Trouble shooting
  • o Address, Contact and Bank Account information Changes
  • Maintain positive, friendly and motivated environment within the team while adapting to changing business needs
  • Escalate & Communicate client issues as required to Management
  • Commit to a scheduled environment including early mornings, stat holidays and Saturdays
  • Contribute ideas to better resolve problems, serve customers and improve productivity.
  • Provide backup assistance during the absence of the E-Care Representative


  • Must have excellent written, oral and interpersonal communication skills.
  • Must be able to accurately answer client questions about the IATS Merchant Program
  • Must have strong problem solving skills.
  • Must be able to work in an environment where deadlines are a priority and handling multiple tasks simultaneously is normal.

First American Payment Systems

First American Payment Systems was founded in 1990 by Neil Randel, a veteran of the merchant account services industry, At that time, providing payment solutions to businesses required multiple merchant service providers. Mr. Randel, now CEO, envisioned First American providing a broad suite of solutions to businesses from a single source; and he began building the company with that mission. Over the next twenty-five years, Mr. Randel assembled payment solutions, through internal development and acquisition, to establish First American as the single-source merchant service provider of payment solutions for small and mid-sized businesses. His vision is exemplified today with an in-house product and service suite, proprietary back-end settlement platform, and a full-service, award-winning support center that services over 210,000 businesses throughout the United States and internationally. First American not only serves the domestic U.S. Market with payment solutions and merchant account services, but also provides global solutions in over 40 countries across a wide variety of industries. In addition to a host of solutions for industries such as restaurants, retail and service businesses, First American provides customized payment solutions tailored for multiple industries including Government, Nonprofits, Healthcare, Call Centers, E-commerce and more.


100 Throckmorton Street, Suite 1800 Fort Worth, TX 76102
Fort Worth, TX