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Associate Customer Service Representative

First American Financial Dallas, TX
  • Expired: September 24, 2019. Applications are no longer accepted.
Company SummaryFirstFunding, Inc. is a subsidiary of First American and operates as a non-depository (non-bank) financial services company offering warehouse lending facilities. These facilities help provide necessary funding capability to non-delegated correspondent lenders, correspondent lenders, community banks and credit unions.

Job Summary

Employees perform a host of customer service duties such as receiving calls and requests from existing and potential FirstFunding Clients or client vendors. The type of request may depend on the business segment, e.g. wire questions will deal with operations staff and website prospects will deal with sales staff. Interface with customers typically by telephone or e-mail to handle queries/problems. Uses computerized system for tracking, information gathering, and troubleshooting.

Essential Functions
Assist customers with request and inquiries, resolving 1st and 2nd tier customer service calls
Completes and processes new applications and executed agreements
Verifies contact information and CRM database updates
Track orders as necessary for customers and run various reports as requested
Maintains tracking and accounting for all client renewals


Knowledge and Skills/Technology Used

  • Requires limited knowledge of the organization, products and/or services.
  • Basic MS Office skills
  • Good verbal and written skills.
  • Strong interpersonal skills
  • Ability to work under pressure and remain flexible to changing schedules and demands.
  • Basic math skills
  • Ability to apply common sense, understanding and problem solving.


Typical Education

  • High School diploma or equivalent required


Typical Range of Experience

  • 0-2 years of experience

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

First American Financial

Address

Dallas, TX
USA