This job might be for you if:
You enjoy investigating and solving problems. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer. You'll dig until you find it.
You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you're comfortable communicating in writing and on the phone.
You like helping people. You get a kick out of getting people to those "aha!" moments.
You are patient, level-headed, and calm under pressure. Not much can distract you when you’re on a mission.
You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.
What we ask of you:
Be eager to grow and embrace accountability
Be willing to take on new challenges
Be flexible in your weekday work hours
Execute quickly--experiment and embrace learning from your failures
Contribute to both culture and revenue
Have 1-3 years of escrow experience, including familiarity with the escrow process and a basic understanding of title insurance
Demonstrate your customer service/ problem-solving skills
As a Title Processor, your typical day may include:
Coordinating and communicating with everyone involved in a transaction, gathering data and resolving problems
Ensuring customer expectations are met and fears eased by working closely with our other teams
Helping customers understand the closing process, mitigating their stress--and ours
Supporting the Escrow Officer and the Production Team in any way you can
Helping the Communications Team create great customer experiences
Evaluating the efficiency of the escrow processing function and making recommendations for improvement
Ordering mortgage and judgment payoffs, lien releases, utility account status reports, escrow letters, etc.
Handing off to the Escrow Officer a well-organized, clean and beautiful package, ready for closing
To land this gig, you need to have some experience in helping other people solve problems. It doesn't need to be specifically escrow-related customer service experience: we have a former bank teller and ex-donor coordinator in our ranks. Internships, volunteer work, and side projects count. Just make sure we can see where you picked up your helping-people super powers somewhere in your cover letter or resume.