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Title Processor

Fireland Title Akron, OH
  • Expired: 11 days ago. Applications are no longer accepted.

This job might be for you if:

  • You enjoy investigating and solving problems. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer. You'll dig until you find it.

  • You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you're comfortable communicating in writing and on the phone.

  • You like helping people. You get a kick out of getting people to those "aha!" moments.

  • You are patient, level-headed, and calm under pressure. Not much can distract you when you’re on a mission.

  • You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.

  • You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.

  • You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.

What we ask of you:

  • Be eager to grow and embrace accountability

  • Be willing to take on new challenges

  • Be flexible in your weekday work hours

  • Execute quickly--experiment and embrace learning from your failures

  • Contribute to both culture and revenue

  • Have 1-3 years of escrow experience, including familiarity with the escrow process and a basic understanding of title insurance

  • Demonstrate your customer service/ problem-solving skills

As a Title Processor, your typical day may include:

  • Coordinating and communicating with everyone involved in a transaction, gathering data and resolving problems

  • Ensuring customer expectations are met and fears eased by working closely with our other teams

  • Helping customers understand the closing process, mitigating their stress--and ours

  • Supporting the Escrow Officer and the Production Team in any way you can

  • Helping the Communications Team create great customer experiences

  • Evaluating the efficiency of the escrow processing function and making recommendations for improvement

  • Ordering mortgage and judgment payoffs, lien releases, utility account status reports, escrow letters, etc.

  • Handing off to the Escrow Officer a well-organized, clean and beautiful package, ready for closing

To land this gig, you need to have some experience in helping other people solve problems. It doesn't need to be specifically escrow-related customer service experience: we have a former bank teller and ex-donor coordinator in our ranks. Internships, volunteer work, and side projects count. Just make sure we can see where you picked up your helping-people super powers somewhere in your cover letter or resume.

Happy hunting!

Fireland Title

Why Work Here?

Come do good work with good people as we all grow together.

Fireland was founded on the premise that there are great things to be done in the real estate world. We knew from the beginning that we had to first create a place designed to foster that greatness--a place where talented people are empowered to do their best work, with very little in their way. Fireland is independent, and our independence has been essential in maintaining integrity, accountability, and shaping our business practices. Fireland is more than just a title company. We started our existence as a pretty traditional title company. And we’re still one, but with an expanded focus. Which is great, because we get to offer better services as a result. We’re educators. We’re connectors. We’re guides. But mostly, we’re a company full of passionate people who love bringing wholeness to others.

Address

209 S Main St., Akron, OH 44308
Akron, OH
USA

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