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Systems Engineer

Firefly HR
Phoenix, AZ
  • Over a month ago
  • Full-Time
Job Description

Who WE Are:

Founded in 2004, Adopt Technologies is a Phoenix based Cloud Solutions Provider delivering managed cloud computing solutions, cloud migrations, IT strategy and solutions consulting, enhanced cybersecurity services, traditional IT management and support, as well as 24/7/365 technical support services. The company has experienced rapid and well-managed growth, outperforming projections every year since 2012, by introducing innovation and personalized service to an industry known for frustration and confusion for business owners.

The leaders at Adopt are business experts with a deep knowledge of information technology. The company boasts a Net Promoter Score (NPS) of 76, as well as an end-user retention rate of 97 percent. Adopt Technologies was recognized in 2020, 2021 and 2022 as one of the Best Management Consulting Firms in America by Forbes Magazine as well as one of AZ Business Magazines Most Admired Companies. Additionally, Adopt has been recognized on Inc. 5000's list of the fastest-growing companies in America for five consecutive years.

Who You Are:

You have a desire to build and expand Adopt Technologies' track record of excellent systems dependability and performance as well as outstanding client support. You are excited by the opportunity to work as part of the Engineering Team to design and implement technical solutions, complete complex projects, while serving as part of the highest level of support for escalated issues from existing clients.

Qualities we are looking for in a great Systems Engineer:

Analytical - You are able to use your analytical skills to assist in the analysis, design, and development of fully integrated cloud solutions. You have the knowledge to maintain and implement virtualization infrastructures and implement and maintain local area networks and Wi-Fi systems. You ensure operational procedures and practices are well defined, documented, and consistently applied.

Technical Skills - You have experience with Microsoft Windows Server 2012, 2016 and 2019 builds and migrations and a strong knowledge of and experience with Active Directory management, Group Policy, DNS, RDS, and PowerShell. You have a strong knowledge of Office 365 with ability to administrate and perform migrations, and of networking concepts with firewall and switch management experience. You also have VMware and general virtualization knowledge and SAN administration experience.

Organization & Time Management Skills - You can support and track multiple projects and design, develop, and deploy appropriate networking, compute, and storage solutions. You can juggle competing priorities, while prioritizing client experience and you thrive in a fast-paced environment.

Team Player - You work effectively with leaders and team members throughout all departments of the company. You can train and mentor other Adopt Technologies technicians to support client systems and products.

Service Orientation - You will foster client relationships and ensure a high level of customer satisfaction is maintained. You can respond to clients and support technicians regarding escalated issues and resolutions and respond in a timely manner to escalated system alarms to resolve issues.

Communication Skills - You have excellent listening and communication skills, both written and verbal, to effectively communicate with clients, technical team members and company leadership.

Why You Should Apply:

You want to be part of an exceptional and cohesive team with mission-driven practice

You desire a family oriented environment with a team that cares about you personally and professionally, from the top down

You will make your mark – nothing is off limits, we want to improve our team efficiency, client experience, support, systems and processes every day. We want to leverage your ideas and experience to become a better, stronger company.

You want to be a part of a company you are proud of that is consistently recognized with multiple awards every year.


Firefly HR


Phoenix, AZ



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