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Payments Technical Specialist (E-Services) - Pasadena, CA

Firefighters First Credit Union
Los Angeles, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

For over 86 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over fifty thousand members in more than seven hundred fire departments. 

Currently, we have an immediate opening for a Payments Technical Specialist, reporting to the Payments Manager. This person will work out of our corporate office location in Pasadena, CA. The Payments Technical Specialist provides technical support to both members and employees with support as it relates to products and services. This includes but not limited to member issues requiring specialized research. In addition, they are involved in testing and training of new products, services and other upgrades.  


Typical Responsibilities:

  • Assisting members and employees with all inquiries related to technical support which includes troubleshooting, researching and training for online, mobile services and 3rd party services, to enable employees to effectively support members. 
  • Working closely with vendors on new rollouts and member related issues to ensure timely service levels are met to include but not limited to Mobile Baking, Online Banking Platform, Bill Pay, Visa FireFirst Card App and Digital Wallets. 
  • Conducting required testing for system upgrades for DNA, CCM, Visa DPS, Trism, and other platforms 
  • Performing periodic reviews and updates of training manuals, guides, presentations, procedures, and policies to ensure all information is up to date relating to online and mobile related services. 
  • Participating on project teams by providing specialized knowledge, skills, or resources to progress the business. Creating and delivering reports to stakeholders as needed.
  • Acting as back-up to other team members and Payment Services as needed. Participating in special projects and perform other assignments as needed. 


Basic Qualifications:

  • Education: High school diploma or GED.
  • Experience in one or more of the following: IT, customer service, account management or banking.  
  • Experience troubleshooting software, browsers, or hardware integration.


Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at or 323-550-2214.



Firefighters First Credit Union


Los Angeles, CA
90041 USA



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