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Application Support Analyst - Remote

Firebrand Technologies Phoenix ,AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Firebrand Technologies is seeking candidates for an Application Support Analyst position. As a software and technology services company, we’ve been helping publishers handle their internal workflows, digital distribution, and marketing efforts for more than 30 years. Our community-focused approach gives our clients more than just tools and support; it helps foster an optimal atmosphere for innovation and product success. A general sense of pride and accountability in your work are necessary to become successful in this position, as is the desire to meet high quality standards. Our clients are very dear to us and we go above and beyond to make sure that their needs are met.

Our ideal candidate will embrace this philosophy and do their best to help publishers succeed. This will entail some combination of investigative work into why a process didn’t go as expected, helping clients troubleshoot issues with industry trading partners, training users on best practices, and determining how to best address publisher queries.

This is a remote position for someone located in the United States with an Eastern Timezone work schedule. If a candidate prefers to work in our office in Newburyport, MA, that is also an option once it is deemed safe to reopen the office.

Responsibilities include, but are not limited to:

  • Develop a deep understanding of our applications, particularly Title Management and Eloquence on Demand

  • Evaluate, prioritize, and actively resolve client help requests in a courteous, professional, and timely manner

  • Investigate reported issues, work with clients to understand the full scope, and write up the resultant cases in our case management system

  • Perform technical research, such as code review or database queries, as needed

  • Create scripts and reports to help streamline departmental tasks and improve overall service

  • Manage case list and provide clients and management with status updates

Requirements:

  • Bachelor’s degree

  • 2 years experience

  • Excellent written and verbal communication skills

  • Ability to multitask in a dynamic environment

  • Strong working knowledge of MSSQL

  • Experience with Crystal or VisualCron is helpful but not required

  • Experience working in Title Management, Jira, Zendesk, and NetSuite is a plus

Company Description
Firebrand Technologies (www.firebrandtech.com) is a software and technology services company that has been helping publishers handle their internal workflows, digital distribution, and marketing efforts for more than 30 years. Our community-focused approach gives our clients more than just tools and support, it helps foster an optimal atmosphere for innovation and product success.

Our Core Values:

Long Term Perspective: We have a realistic and shared vision for our future, we have communicated it and have a process in place for implementing it.
Financial Health: Achieve the financial results that enable us to improve, grow, and protect our business to achieve our vision.
Creativity: Encourage solutions that transcend traditional approaches.
Service Mindset: We do our best to help people that we interact with.
Balance Work/Life: The sum total of what we do inside of work and outside that makes us who we are.
Teamwork: We trust and help each other to achieve our goals.
Integrity: Standing up for what we believe to be fair and honest, with authenticity and consistency.
Excellence: Delivering superior results.

Firebrand Technologies

Why Work Here?

This is an excellent opportunity to contribute to a growing team at an established, thriving company.

Firebrand Technologies (www.firebrandtech.com) is a software and technology services company that has been helping publishers handle their internal workflows, digital distribution, and marketing efforts for more than 30 years. Our community-focused approach gives our clients more than just tools and support, it helps foster an optimal atmosphere for innovation and product success. Our Core Values: Long Term Perspective: We have a realistic and shared vision for our future, we have communicated it and have a process in place for implementing it. Financial Health: Achieve the financial results that enable us to improve, grow, and protect our business to achieve our vision. Creativity: Encourage solutions that transcend traditional approaches. Service Mindset: We do our best to help people that we interact with. Balance Work/Life: The sum total of what we do inside of work and outside that makes us who we are. Teamwork: We trust and help each other to achieve our goals. Integrity: Standing up for what we believe to be fair and honest, with authenticity and consistency. Excellence: Delivering superior results.

Address

Phoenix, AZ
USA