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Customer Service Representative

Firearms Legal Protection Dallas, TX
  • Posted: 27 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

· Daily communication with current members regarding their accounts;

· Perform miscellaneous company administration tasks as directed by Operations Manager, to include, but not be limited to, answering customer and member support calls and monitoring emails;

· Maintain supply and inventory counts of all marketing and promotional items;

· Assist Customer Service Manager on new product sourcing;

· Liaison between Sales Team and Corporate Office in regard to supply orders, paperwork, and member fulfillment;

· Support Marketing and Customer Service and the Company as assigned; and

· Assist with special projects as directed by the Customer Service Manager.

REQUIRED SKILLS AND ABILITIES:

· High level of organizational abilities and the utmost attention to detail;

· Ability to provide high level of customer experience;

· Effective in interpersonal and time management abilities;

· Highly effective verbal and written communication skills

· Ability to work closely with others

· Must be efficient with Microsoft Office, specifically Outlook, Word, PowerPoint, Note, Skype & Teams; Facebook, Instagram, LinkedIn, Twitter, and YouTube; Adobe Photoshop, Illustrator, Spark & PDF Reader

· Desire to learn new skills, computer software, and web-based applications, CRM like Salesforce, and

· High School Diploma

Must be able to pass a federal background check

Firearms Legal Protection

Firearms Legal Protection, or FLP, offers pre-paid legal service plans that provide legal defense coverage for members who legally use a firearm in self-defense or defense of others. In addition, FLP offers programs and services to educate lawful gun owners on their rights. FLP’s mission is to defend the individual rights of gun owners through its Legal Defense Program and educational curriculum. FLP’s growth has created the need for a new Customer Service/Digital Marketing Support Assistant. FLP is looking for an organized, diligent, and decisive person who can balance a wide range of responsibilities including member support and inventory control. The candidate must have excellent interpersonal and communication skills and have the potential and desire to grow with us.

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