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Client Service Representative

Transworld Systems Inc New York, NY
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Join Our Team of Innovators Committed to Integrity & Quality

Our talent strategy is simple: Attract, engage, retain and grow people who work hard and want to be part of a successful team.

Our people are our brand. They ‘walk the talk,’ embracing and embodying our brand in words and actions, large and small, in the office and visiting our customers. People who epitomize the pillars upon which our business rests—simplicity, empathy, transparency, honesty, partnership, and great service.

That’s it—simply, honestly.

TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections.

Description:

Acts as a liaison between clients/law firms as well as other TSI departments to handle
requests, inquiries, and problems.

Principal Responsibilities:

Act as a liaison between the client/firm and TSI departments to help ensure that goals
are met.
Identify client needs to provide solutions.
Maintain daily telephone contact with assigned clients/firms and/or TSI Sales
department representatives to ensure appropriate information is provided for the
specific needs of each client.
When requested, receive incoming and place outgoing calls to Clients to obtain
required information by Operations Division and to resolve any issues and concerns.
Phone communication up to 90% of time.
Responsible for handling and responding to daily client/firm requests, inquiries, and
problems via telephone, email, fax, mail and in-person.
When requested, generate fees and up-sell wherever possible.
Produce reports as requested by client/firm by assisting in the creation of the reports.
Dependent upon position, demonstrate ability and willingness to learn new computer
platform/systems.
When requested, maintain and update CRS system with information regarding suits
and counter-suits.
Maintain productivity goals and metrics.
Knowledge, understanding, and compliance with all applicable Federal, State, and
Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of
improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.

Qualifications:
High School Diploma or General Educational Development (GED) certificate or
equivalent relevant work experience desired.
Previous legal experience preferred.
Proficient personal computer skills, including Microsoft Office. Dependent upon
position, proficiency in CRS preferred.
Excellent interpersonal, written, and oral communication skills.
Ability to maintain the highest level of confidentiality.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.

Work Environment:
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.

Qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender identity, disability or
protected veteran status and any other basis protected by federal, state, or local laws.

NYC License 2012429-DCA

Transworld Systems Inc

Our talent strategy is simple: Attract, engage, retain and grow people who work hard and want to be part of a successful team. Our people are our brand. They ‘walk the talk,’ embracing and embodying our brand in words and actions, large and small, in the office and visiting our customers. People who epitomize the pillars upon which our business rests—simplicity, empathy, transparency, honesty, partnership, and great service. That’s it—simply, honestly. TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections

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